Company Description

Founded in 1989, the Frank Doolittle Company (FDC) specializes in providing Union and USA Made promotional products with custom designs to organizations and Unions nationwide. Based in Bellevue, Washington, The Frank Doolittle Company has over 36 years of experience providing Unions with superior customer service and unique custom designs for any and all of their products, marketing materials, and more. The Frank Doolittle Company is a proud member of IUPAT Local 1094.

The company is looking for a full-time, detail-oriented and self-starting Sales Assistant to coordinate and execute on many day-to-day pre and post-sales tasks, as well as coordinating with business operations.

You will be an integral part in ensuring that you play an important role supporting the sales team, interface the order management and account team. This position requires strong process skills and effective communication with team members and clients. Currently, employees work four days in the office and one remote. New hires would be asked to come into the office each day for the 90 day probationary period.

Role Description

This is a full-time on-site role for a hybrid Sales Assistant role located in Bellevue, WA. This individual will be responsible for assisting the sales team with day-to-day tasks, providing excellent customer service, communicating with clients, managing sales activities, and ensuring organizational efficiency. In addition, a small percentage of time (about 25%) will also involve taking ownership of some office tasks.

Major Responsibilities:

• Create product quotes for clients using information from sales reps, supplier catalogs/pricing sheets, and/or phone calls to suppliers
• Communicate effectively with all internal staff – artists, order entry, sales reps, and bookkeeper to ensure accurate and timely processing of each custom order
• Communicate with vendors via e-mail and telephone 
• Assist the order management team with order tracking
• Proof artwork for accuracy (size, location on item, colors, spelling, etc.)
• Prepare and ship occasional mailings via USPS and UPS
• Research products, pricing, and imprinting capabilities through our product research software, the web, and e-mails/phone calls to our vendors as needed
• Share responsibility for answering and transferring incoming callsMaintain accurate information in Goldmine, updating vendor and client records
• Support order management and backfill sales and ordering processes as needed
• Help maintain accurate product information on our company’s site
• Work with staff company-wide to identify efficiencies, create standards, and ensure consistent practices
• Office activities and event coordination (approx. 25% of the time)

Required Qualifications:

• Interpersonal, problem solving and customer service skills
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Strong attention to detail and organizational skills
• Experience in sales or customer service is a plus
• 1-3 years related work experience

Preferred Knowledge & Skills:

• Goldmine or other CRM software
• Sage Business Works or other comparable accounting software
• MS-Office tools

Compensation:

• The pay for this position is $25.00/hour
• Benefits include 70% employer-paid insurance premiums, paid holidays, sick leave, pension, and vacation (begins after 90 day probationary period)
• Please note: Union membership required (dues approximately $60.00 per month; initiation fee of $50 to be paid within 30 days of start date)