Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established. You will only be contacted if there is an interest from the hiring department. * Represents the organization at key station locations and transfer points to provide professional customer service and support. Assists patrons navigating TAP Vending Machines, purchasing TAP Cards, loading passes, and utilizing the Metro system effectively. Supports special events, rail operations, bus bridges, and handling crowd control and emergencies that impact Metro patrons and stations. Assists during revenue equipment upgrades and documenting customer complaints, inquiries, concerns, and equipment issues. Reporting crimes in progress to law enforcement and aiding supervisory personnel during emergencies are part of the responsibilities. Provides TAP assistance to large groups and passengers with special needs while also participating in promotional activities and distributing relevant information to Metro patrons. Supports in station openings, bus service changes, and assisting in student registration for fare programs are essential functions of this position.

Recruitment Timelines : Interviews are projected to be scheduled for the week of May 5th, 2025 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

Represents Metro at key station locations and transfer points, providing a visible presence of professional customer service
Provides assistance to patrons who have problems with direction, ticket vending machines, locating lost articles, or purchase and use of tickets, passes, and other materials related to Metro rail services
Documents customer complaints, inquiries, problems, or concerns, and personal observations
Reports crimes in progress to appropriate law enforcement agencies for action
Assists supervisory personnel when necessary during emergency situations
Provides assistance to large groups and passengers with special needs
May assist in the promotional preparation, presentation, and distribution of materials during Metro commuter fairs or community and special events
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Minimum Qualifications

May be required to perform other related job duties

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

None Required

Experience

Must be a current student of the Transportation Communications Union (TCU) School or 6 months of experience performing customer service duties

Certifications/Licenses/Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Basic principles of customer service
Safety precautions and procedures
Customer touchpoints

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Basic functionality of Smart Phones and Tablets
Communicating effectively with the public and Metro staff
Exercising sound judgment in emergency situations
Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Respond to inquiries and routine complaints regarding fares, frequency of service or schedules, transfers, and other Metro bus and rail related services and operations
Deal tactfully and effectively with the public, law enforcement, Metro staff and other agencies in frequently stressful situations
Represent Metro before the public
Understand and follow instructions and apply procedures
Assist customers with unique understanding of how to buy fares via customer touchpoints
Demonstrate knowledge of regional TAP products
Direct customers in usage of TAP vending machines, turnstiles, fareboxes and TAP validators
Record observations and provide daily written assessments
Distribute TAP cards and TAP literature at events and explain processes and systems
Read, write, speak and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

High noise environment
Exposure to moving machinery and/or vehicles
Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
Work after designated regular hours in case of special assignments or emergencies
Local travel

Physical Effort Required

Standing
Walking (distance 5' to 100')
Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.