General Purpose
This position is primarily responsible for ensuring timely collection and entry of the City’s General Fund accounts receivables and receipts, as well as ensuring the accuracy and completeness of the department’s customer and business databases. This role will also provide training and ongoing guidance to City staff pertaining to the proper coding, entry, and documentation of various types of receipts.
Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 17: $31.5485 - $35.1736 Hourly
Remote Tier 3: Up to two (2) days remote/week
Essential Job Functions
Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.
Applications for our employment opportunities are only accepted online through our Government Jobs website.
For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [email protected] .
This position is primarily responsible for ensuring timely collection and entry of the City’s General Fund accounts receivables and receipts, as well as ensuring the accuracy and completeness of the department’s customer and business databases. This role will also provide training and ongoing guidance to City staff pertaining to the proper coding, entry, and documentation of various types of receipts.
Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 17: $31.5485 - $35.1736 Hourly
Remote Tier 3: Up to two (2) days remote/week
Essential Job Functions
- Act as primary collections agent for tax balances owed to the City. Work with various City staff and taxpayers toward achieving this end. Create and administer payment plans as needed.
- Maintain City’s tax databases, tax payment portals, and direct deduction program. Verify records are current and accurate.
- Create, update and maintain the department's business database. Periodically reach out to business owners to verify data is accurate & up to date. Work with other City staff & departments toward a goal of having a unified directory that is secure, consistent, accurate and complete.
- Process billings, interest/penalties and payments. Identify and perform necessary adjustments. Review, research and adjust unapplied funds and overpayments. Process refunds as needed.
- Research and resolve billing issues, payment discrepancies and customer/taxpayer queries. Collaborate with internal and external parties to identify and reconcile issues.
- Assist with the creation, processing and distribution of the yearly property tax form and billings. Per statute, perform due diligence in attempting to locate and provide returned tax bills to proper owners.
- Assist the Revenue Operations Manager with the maintenance, updating, and calculation of yearly changes for all contractual agreements for Payment in Lieu of Taxes (PILOT) and Fees for Services to the City of Burlington.
- Follow up on past due amounts. Communicate directly with customers/taxpayers with delinquent accounts to resolve payment issues. Determine and initiate appropriate collection actions on delinquent accounts following standard operating procedures and after consultation with Chief Administrative Officer and when appropriate City Attorney’s Office.
- Provide reporting to management on overall AR and receipt status and metrics including current account statuses, collection actions, late payers and delinquencies. Provide research and documentation in the pursuit of collections, abatements and/or tax sales.
- Act as primary contact for queries from City staff regarding cash receipts.
- Provide training to staff on cash receipt policies and procedures.
- Direct front-line staff on proper entry of revenue collections.
- Assist City staff with identifying appropriate coding for unknown deposits and applying payments in a timely fashion.
- Verify, approve and post daily front desk and General Fund departments' deposits and reconcile with bank activity. Ensure the timely entry and proper application of General Fund receipt imports from third-party payers/systems.
- Provide support to Assessor’s office when needed on projects and tasks assigned by Revenue Operations Manager.
- Create, update and maintain standard operating procedures for all assigned tasks.
- Performs other duties as required.
- Ability to actively support City racial equity, inclusion and belonging efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
- Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
- Bachelor’s Degree with three (3) years of relevant collections and customer service experience required. Additional experience may be substituted for a degree requirement on a two-for-one year basis.
- Prior municipal and/or tax administration experience preferred.
- Working knowledge of computerized accounting systems including the ability to operate spreadsheets, word-processing, and database software in a Windows based environment.
- Proficient in Microsoft Excel to fulfill the essential functions of the job.
- Initiative, creativity, and attention to detail required.
- Strong problem solving and organizational skills required.
- Superior customer service skills are required.
- Must have the ability to interact harmoniously and with a calm demeanor when having difficult conversations with coworkers and members of the public.
- Ability be appropriately react to a supervisor's feedback and incorporate said feedback to improve employee performance.
- Ability to work independently and in a team environment.
- Excellent verbal and written communication skills. Must be able to effectively communicate, negotiate, & collaborate with external and internal people, as well as all levels of management, with a customer satisfaction approach.
- Regular attendance is necessary and is essential to meeting the expectations of the job functions.
- Ability to understand and comply with City standards, safety rules and personnel policies.
Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.
Applications for our employment opportunities are only accepted online through our Government Jobs website.
For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [email protected] .