Position Title: Toyota-Arena Concessions Cashier and Stand Attendant
Department: Food & Beverage
Reports To: Concessions Supervisor and Manager
Classification: Part-Time
Compensation: $19.00 an hour
Please note that the Toyota Arena Food and Beverage employees are covered by a collective bargaining agreement with Unite Here Local 11, and union membership is a condition of employment is a union membership.
Position Description: The Concessions Cashier and Stand Attendant is responsible for providing exceptional food & beverage event day service to Arena guests, while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.
Essential Functions:
Assists in maintaining, organizing and cleaning all equipment
Attention to detail and consistency in every aspect of service
Ensures all merchandizing and signage is properly displayed for each event
Must adhere to the Company dress code which includes wearing black pants and non-slip soled closed toe shoes
Obtain assigned workstation at beginning of shift
Greet guests in a warm and welcoming manner
Accurately use POS system while serving high volumes of guests in concessions stands
Follow cash handling and tip reporting guidelines
Expedite guest food orders in a timely manner at concession stands or portables
Stock product, set up condiment stations, cashier stations and display baskets
Thoroughly complete all station set-up and breakdown responsibilities
Practice proper product control and handling of all inventory and equipment
Partner with other team members to ensure food and beverage quality
Assist in preparation of food items
Check concessions equipment to ensure proper use
Understand and execute responsible alcohol service
Understand and maintain proper sanitation and food safety
Be comfortable with the Arena and know how to navigate personally, as well as, assist guests
Help maintain and ensure excellent customer service
Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct
Other duties as assigned
Experience/Training/Education Requirements:
Must be a minimum 21 years of age
Highschool Diploma or GED
Previous customer service and cash handling experience is a plus
Basic math and cash handling experience
Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues
Working knowledge of food production techniques, purchasing, and sanitation procedures
Excellent written and verbal communication skills
Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
Must be able to work evenings, weekends, and holidays
License/Certificate:
Food Handlers Card
A valid food handler’s card is required for this position. The company will cover the cost of the training and compensate employees for the time spent completing the course. The certification must be obtained within 30 days of the hire date.
TIPS Certified
Ability to:
Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
Ability to work with minimal supervision
Ability to interact with all levels of customers and staff including management
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
Communicate effectively both verbally and in writing with all staff and vendors.
Be detail oriented
Present a professional appearance and demeanor at all times during the workday
Excellent organizational and planning skills
Excellent communication and interpersonal skills
Strong customer service orientation
Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
Positive attitude and neat appearance
Work ethics encourages strong urgency and quality in a team environment
Physical and Environmental Requirements:
This position requires standing, walking, bending and lifting 25lbs. throughout the day as well as working at the computer; irregular hours will be required.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
This position may require work inside or outside of the building, as needed by events.
Recruiter- Wendy Canahui
ASM- Toyota-Arena4000 E. Ontario Center Parkway Ontario, CA. 91764
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (909)244-5500 for further assistance.
Department: Food & Beverage
Reports To: Concessions Supervisor and Manager
Classification: Part-Time
Compensation: $19.00 an hour
Please note that the Toyota Arena Food and Beverage employees are covered by a collective bargaining agreement with Unite Here Local 11, and union membership is a condition of employment is a union membership.
Position Description: The Concessions Cashier and Stand Attendant is responsible for providing exceptional food & beverage event day service to Arena guests, while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.
Essential Functions:
Assists in maintaining, organizing and cleaning all equipment
Attention to detail and consistency in every aspect of service
Ensures all merchandizing and signage is properly displayed for each event
Must adhere to the Company dress code which includes wearing black pants and non-slip soled closed toe shoes
Obtain assigned workstation at beginning of shift
Greet guests in a warm and welcoming manner
Accurately use POS system while serving high volumes of guests in concessions stands
Follow cash handling and tip reporting guidelines
Expedite guest food orders in a timely manner at concession stands or portables
Stock product, set up condiment stations, cashier stations and display baskets
Thoroughly complete all station set-up and breakdown responsibilities
Practice proper product control and handling of all inventory and equipment
Partner with other team members to ensure food and beverage quality
Assist in preparation of food items
Check concessions equipment to ensure proper use
Understand and execute responsible alcohol service
Understand and maintain proper sanitation and food safety
Be comfortable with the Arena and know how to navigate personally, as well as, assist guests
Help maintain and ensure excellent customer service
Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct
Other duties as assigned
Experience/Training/Education Requirements:
Must be a minimum 21 years of age
Highschool Diploma or GED
Previous customer service and cash handling experience is a plus
Basic math and cash handling experience
Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues
Working knowledge of food production techniques, purchasing, and sanitation procedures
Excellent written and verbal communication skills
Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
Must be able to work evenings, weekends, and holidays
License/Certificate:
Food Handlers Card
A valid food handler’s card is required for this position. The company will cover the cost of the training and compensate employees for the time spent completing the course. The certification must be obtained within 30 days of the hire date.
TIPS Certified
Ability to:
Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
Ability to work with minimal supervision
Ability to interact with all levels of customers and staff including management
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
Communicate effectively both verbally and in writing with all staff and vendors.
Be detail oriented
Present a professional appearance and demeanor at all times during the workday
Excellent organizational and planning skills
Excellent communication and interpersonal skills
Strong customer service orientation
Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
Positive attitude and neat appearance
Work ethics encourages strong urgency and quality in a team environment
Physical and Environmental Requirements:
This position requires standing, walking, bending and lifting 25lbs. throughout the day as well as working at the computer; irregular hours will be required.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
This position may require work inside or outside of the building, as needed by events.
Recruiter- Wendy Canahui
ASM- Toyota-Arena4000 E. Ontario Center Parkway Ontario, CA. 91764
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (909)244-5500 for further assistance.