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Crisis Services is looking to add experienced crisis counseling professionals to our team. We are seeking 988 Lifeline Crisis Counseling Specialists who are interested in supporting our mission to provide crisis support to anyone in need.
Who We Are
Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.
What We Offer
The 988 Lifeline Crisis Counseling Specialist assures the seamless availability and delivery of crisis phone and chat counseling (including lethality assessment), supportive counseling, and information and referral to individuals who contact the 988 Lifeline. Specialists will also receive training to respond to Crisis Services' 24-hour hotline, Chautauqua County's 24-hour hotline, our Chat Platform and all other dedicated lines in our Crisis Counseling Program.
Job Type
988 Crisis Counseling Specialist Level II
Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join our team of passionate people making a difference.
Eeo Statement
Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.
Disclaimer
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Who We Are
Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.
What We Offer
- Competitive pay with regular increases annually
- Paid training and professional development
- CWA Local 1122 Union Membership
- Generous paid time off and paid meal breaks
- Self-Care and Wellness supports including paid Calm app subscription
- Quiet Room, Exercise Room and Lactation Room
- Great health insurance coverage w/generous agency premium contribution
- FSA, Dental, Vision and other ancillary insurance coverage options available
- 403(b) plan w/agency match after 1 year of service
- Eligibility for Public Service Loan Forgiveness Program
The 988 Lifeline Crisis Counseling Specialist assures the seamless availability and delivery of crisis phone and chat counseling (including lethality assessment), supportive counseling, and information and referral to individuals who contact the 988 Lifeline. Specialists will also receive training to respond to Crisis Services' 24-hour hotline, Chautauqua County's 24-hour hotline, our Chat Platform and all other dedicated lines in our Crisis Counseling Program.
Job Type
- Full and Part Time positions available during days, evenings and weekends.
- $20.58 - 28.71 per hour (rate based on experience/education)
- Many options available
- Evening, overnights, and weekend availability preferred.
- On-site in Buffalo, NY
988 Crisis Counseling Specialist Level II
- Master's degree from an accredited college and/or university in human service field, social work or relevant field.
- Licensure in Social Work (LMSW or LCSW) OR licensure in Mental Health Counseling (LMHC) required.
- Must possess strong knowledge of mental health and suicide dynamics and effects, public awareness and crisis prevention and intervention services.
- Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles.
- Ability to manage multiple tasks and establish priorities in a rapidly changing and fast paced environment.
- Intermediate computer skills.
- Bachelor's degree from an accredited college and/or university in human service field, social work or relevant field.
- Must possess strong knowledge of mental health and suicide dynamics and effects, public awareness and crisis prevention and intervention services.
- Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles.
- Ability to manage multiple tasks and establish priorities in a rapidly changing and fast paced environment.
- Intermediate computer skills.
Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join our team of passionate people making a difference.
Eeo Statement
Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.
Disclaimer
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
