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GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.
At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and one other day, to be determined by their business unit. Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.
Department Overview
The Local Development and Membership Department (LDM) enables the GBH Educational Foundation to carry out its public media mission by raising annual contributions from individuals for TV, Radio, and Web program support, as well as special projects at GBH and the Cape & Islands Radio Station. LDM oversees fundraising and relationship building through direct response solicitations for all GBH-affiliated TV and radio stations, member engagement, and events to provide GBH with the economic resources needed to pursue its mission. LDM coordinates with The Contributor Development Partnership (CDP) as appropriate.
Job Overview
Reporting to the Manager of Audience and Member Services (AMS), the Member Development Representative.
Responsibilities
Bachelor's Degree or equivalent work experience required—minimum of 1 year experience in a sales, retail, fundraising, or customer service function.
JOB SPECIFICS
Staff position
This is a CWA Local 1400 union position
GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law.
Application Process Assistance
GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to [email protected] or by calling 617-300-2000.
At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and one other day, to be determined by their business unit. Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.
Department Overview
The Local Development and Membership Department (LDM) enables the GBH Educational Foundation to carry out its public media mission by raising annual contributions from individuals for TV, Radio, and Web program support, as well as special projects at GBH and the Cape & Islands Radio Station. LDM oversees fundraising and relationship building through direct response solicitations for all GBH-affiliated TV and radio stations, member engagement, and events to provide GBH with the economic resources needed to pursue its mission. LDM coordinates with The Contributor Development Partnership (CDP) as appropriate.
Job Overview
Reporting to the Manager of Audience and Member Services (AMS), the Member Development Representative.
Responsibilities
- Respond by phone, e-mail, web chat, and SMS platforms to audience and member questions, comments, problems, and needs in accordance with established standards/policies
- Generate donations by soliciting support after providing exceptional service and response to members' needs
- Educate all in-bound callers on GBH membership benefits and mission.
- Accurately reflect all member and non-member activity in RevCRM, GBH's customer relationship database
- Provide operational support as needed, including assisting in uploads and processing incoming gifts, adjusting existing gifts and accounts, performing data hygiene projects, and taking part in special operational projects as needed
- Develop efficiencies using RevCRM and other related platforms to record and facilitate all constituent interactions
- Have an understanding of the case coding process - accurately record all member and non-member activity in RevCRM database
- Develop and maintain a broad knowledge of GBH television/radio programming, special events, services, and benefits to be a subject matter expert to both the team and inter-departmentally
- Participate in research, member service, fundraising projects, and events as required
- Knowledge of CRM and call center technologies and products (CRM and VolP)
- Proficient in Microsoft Office products (Excel, Word, PowerPoint)
- Ability to work independently with limited supervision and as part of a team
- Strong technical aptitude and troubleshooting skills; process oriented supporting continuous process improvements
- Excellent written, verbal, and interdepartmental communication skills
- Strong track record of making positive impacts on client service satisfaction and efficiencies
Bachelor's Degree or equivalent work experience required—minimum of 1 year experience in a sales, retail, fundraising, or customer service function.
JOB SPECIFICS
Staff position
This is a CWA Local 1400 union position
GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law.
Application Process Assistance
GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to [email protected] or by calling 617-300-2000.
