Job Title Library Support Specialist (Creative Media) Applications Accepted From Public: Open to the public , University Wide, AFSCME 3200 University Wide Special Instructions to Applicants
PLEASE NOTE: THIS POSITION IS BEING POSTED INTERNALLY AND TO THE PUBLIC SIMULTANEOUSLY IN ORDER TO EXPEDITE THE POSTING PROCESS. HOWEVER, CURRENT OHIO UNIVERSITY AFSCME 3200 EMPLOYEES WILL BE CONSIDERED FIRST.
Please complete the online application and attach required documents. Required documents include a detailed cover letter, resume, and a list of at least three (3) professional references with current contact details, including email addresses.
For full consideration for this position, all applicants should apply on or before the posting close date.
This position is eligible for the following benefits: medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement. Posting Number 20166663S Job Description
Staff members in this sub-family apply technical knowledge and skills in support of library services and information management.
Job Responsibilities
This position oversees the Alden Library multimedia center, supporting student creative media creation by providing expertise on the use of relevant software and hardware. This position will provide consultations and create instructional website content and video tutorials to assist students who wish to leverage the Libraries' creative media tools in support of their studies. In addition, this position will support the second and fourth floor services desks and collaborate with library staff to study, analyze, and continually improve the user experience of library spaces, both physical and online, as well as relevant library services and communications. This position also supports the creation of content for online library support and instruction, including web pages, guides, and video tutorials.
Department Specific Job Responsibilities
Provides oversight of the multimedia center and provides support for student creative media creation, including but not limited to presentation design; podcast creation; audio editing; video editing; image creation and editing.
The successful candidate should have an affinity for becoming skilled with using unfamiliar technology. An aptitude and initiative to secure other skills through self-learning, training, and own research with a mindset where they are capable and enjoy troubleshooting.
Ability to communicate, listen and assist students and patrons in formal and informal settings.
Minimum Qualifications
Extensive experience in libraries/museums and advanced understanding of library/museum policies and procedures typically obtained by a high school degree and a minimum of 3 years of related library experience. An equivalent combination of education, training, and experience is acceptable.
Specific knowledge, certifications, and licensure will apply at the position level.
Preferred Qualifications
Bachelor's degree
Department Library Pay Rate
AFCSME 3200|14| $16.84 - $21.48 per hour and is accompanied by our generous university benefits such as tuition for self and dependents, a comprehensive insurance package (including but not limited to health, prescription, vision, dental, and life insurance), an excellent retirement plan including company contributions, parental leave, adoption reimbursement, and more.
Job Open Date 03/14/2025 Posting Close Date
April 6, 2025
Job Category Classified AFSCME 3200 Bargaining Unit appointment Months 12 month Planning Unit Library Work Schedule
Typical work expectations are
Monday - Friday, 9 am - 6 pm (includes one hour unpaid lunch)
Campus Athens Expected hours worked per week 40 Expected duration of assignment Ongoing Applicants may contact this person if they have questions about this position. Chad Boeninger, Head of User Services, [email protected] Non-Discrimination Statement
Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.
Job Information
Employment Type full-time regular Job Family/Subfamily Library Services/Museum-Library Support Career Track & Level TAS 3 Pay Grade AF3200 |14|
Clery Act Annual Safety and Fire Report
Clery Act Statistics
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PLEASE NOTE: THIS POSITION IS BEING POSTED INTERNALLY AND TO THE PUBLIC SIMULTANEOUSLY IN ORDER TO EXPEDITE THE POSTING PROCESS. HOWEVER, CURRENT OHIO UNIVERSITY AFSCME 3200 EMPLOYEES WILL BE CONSIDERED FIRST.
Please complete the online application and attach required documents. Required documents include a detailed cover letter, resume, and a list of at least three (3) professional references with current contact details, including email addresses.
For full consideration for this position, all applicants should apply on or before the posting close date.
This position is eligible for the following benefits: medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement. Posting Number 20166663S Job Description
Staff members in this sub-family apply technical knowledge and skills in support of library services and information management.
Job Responsibilities
- Responds to inquiries via telephone, email, live chat and in person that require advanced knowledge of library procedures, resources, operations, and policies.
- Supervises, trains, and/or directs the work of classified and/or student workers.
- Performs job responsibilities within guidelines of normal practice, but often requires independent priority setting and judgment.
- Utilizes specialized tools, software, and databases to perform tasks or assist customers.
- Creates and updates complex data in library and/or University databases and troubleshoots and resolves problems within guidelines of normal practice. Oversees functional operations of a service and/or service point including troubleshooting and resolving problems within guidelines of normal practice. Troubleshoots issues and resolves problems.
- Advises internal and external customers on procedural matters within established protocols and responds to complex questions from internal and external customers within established protocols.
This position oversees the Alden Library multimedia center, supporting student creative media creation by providing expertise on the use of relevant software and hardware. This position will provide consultations and create instructional website content and video tutorials to assist students who wish to leverage the Libraries' creative media tools in support of their studies. In addition, this position will support the second and fourth floor services desks and collaborate with library staff to study, analyze, and continually improve the user experience of library spaces, both physical and online, as well as relevant library services and communications. This position also supports the creation of content for online library support and instruction, including web pages, guides, and video tutorials.
Department Specific Job Responsibilities
Provides oversight of the multimedia center and provides support for student creative media creation, including but not limited to presentation design; podcast creation; audio editing; video editing; image creation and editing.
- Provides expertise, consultations and other support to library patrons in using creative media software applications including but not limited to the Adobe Creative Suite (Premiere, Photoshop, Illustrator, InDesign), iMovie, Audacity, Garage Band.
- Provides support to end users with multimedia computer hardware, including Apple and Windows computers, scanners, and printers.
- Hires, trains, schedules, and supervises student multimedia peer tutors.
- Identifies and engages with professional development to continually improve expertise and current knowledge in creative media applications and technologies.
- Monitors and reconciles the student employee budget.
- Designs and delivers multimedia workshops and creates end-user guides and video tutorials to support students in using multimedia software and applications.
- Partners with library colleagues, OIT, Library IT, and other partners to continually improve multimedia spaces, equipment, and services to align with user expectations and trends.
- Provides individual consulting and troubleshooting to library users who need assistance in using specialized software and hardware.
- Provides training to service desk colleagues and student employees to equip them with a working knowledge of multimedia applications.
- Participates in departmental work to measure the user experience for patrons in library physical spaces as well as users of our online resources.
- Works with departmental colleagues to improve user experience for both online and physical services and spaces.
- Partners with colleagues to continually improve customer services at all patron access points. Communicates and collaborates with library colleagues on user studies.
- Assists library visitors with directional, research, circulation, and technology questions in-person, via chat, and on the telephone, referring questions to subject matter experts as appropriate.
- Works directly with other User Services staff members to provide services at Alden Library's 2nd or 4th floor service desk during open hours.
- Assists library users at the service desk and via online chat up to 25 hours/week.
- Develops and maintains knowledge and search skills to best help patrons with finding information and navigating library resources.
- Communicates with supervisor and colleagues to ensure consistent delivery of services and safe study spaces across all open hours.
- Provides functional supervision of student employees while staffing the service desk.
- Serves as essential staff to maintain library operations during campus emergency closures.
The successful candidate should have an affinity for becoming skilled with using unfamiliar technology. An aptitude and initiative to secure other skills through self-learning, training, and own research with a mindset where they are capable and enjoy troubleshooting.
Ability to communicate, listen and assist students and patrons in formal and informal settings.
Minimum Qualifications
Extensive experience in libraries/museums and advanced understanding of library/museum policies and procedures typically obtained by a high school degree and a minimum of 3 years of related library experience. An equivalent combination of education, training, and experience is acceptable.
Specific knowledge, certifications, and licensure will apply at the position level.
Preferred Qualifications
Bachelor's degree
Department Library Pay Rate
AFCSME 3200|14| $16.84 - $21.48 per hour and is accompanied by our generous university benefits such as tuition for self and dependents, a comprehensive insurance package (including but not limited to health, prescription, vision, dental, and life insurance), an excellent retirement plan including company contributions, parental leave, adoption reimbursement, and more.
Job Open Date 03/14/2025 Posting Close Date
April 6, 2025
Job Category Classified AFSCME 3200 Bargaining Unit appointment Months 12 month Planning Unit Library Work Schedule
Typical work expectations are
Monday - Friday, 9 am - 6 pm (includes one hour unpaid lunch)
Campus Athens Expected hours worked per week 40 Expected duration of assignment Ongoing Applicants may contact this person if they have questions about this position. Chad Boeninger, Head of User Services, [email protected] Non-Discrimination Statement
Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.
Job Information
Employment Type full-time regular Job Family/Subfamily Library Services/Museum-Library Support Career Track & Level TAS 3 Pay Grade AF3200 |14|
Clery Act Annual Safety and Fire Report
Clery Act Statistics
To view the Clery Act Annual Safety and Fire Report Click Here!