Summary
- The Financial Aid Specialist will be involved in multiple aspects of financial aid administration and the main responsibility is to complete non-student-facing processing for the Disbursement & Exceptions team.
- Areas of responsibility include complex and heavily regulated processing which requires specialized knowledge of financial aid regulations.
- Further, duties will vary based on team assignment but include from conducting file reviews, ISIR reviews, approving financial aid awards, managing state-based funds such as Cal Grant, completing tuition obligation and R2T4 calculations, processing stipends, monitoring, and resolving title IV credit balances, processing refunds, NSLDS reporting, import/export file processing, resolving disbursement and origination errors, evaluating, and approving institutional aid, SEOG and private loan batches, completing various reports as direct.
- While this position is not student-facing, customer service is a critical aspect of this role as it supports all WCU and/or ACC campuses and works closely with various internal departments for resolution of issues and completion of multi-step processes.
- Resolve or re-assign origination and disbursement errors.
- Review manual batches to ensure criteria is met for all batches; prepare batches for approval.
- Evaluate and initiate appropriate action to resolve, or override exceptions.
- Resolve or adjust rejected disbursements in Anthology.
- Reverse or adjust refunds in COD.
- Proficient reviewing the cash flow, past due, and exception reports.
- Import/Export files through the Mailbox Manager.
- Manage assigned activity queue to ensure all activities are completed accurately and on time.
- Complete required reporting each week, which includes reconciliation reporting, productivity reporting and assigned reports.
- Review ISIRs where appropriate as a part of assigned processes.
- Document activities, action taken, and guidance to campus as necessary in the Student Information System.
- Adhere to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University’s policies and procedures, applicable federal and state laws, and applicable professional standards.
- Other duties as assigned.
- Bachelor’s degree from an accredited College or University is preferred.
- Experienced candidates will be considered without a degree provided they have more than 5 years of financial aid experience and a combination of experience and education comparable to a bachelor’s degree.
- Requires proficient knowledge of standards and processes within financial aid, plus experience supporting campus operations in an educational setting.
- Three (3) years of financial aid experience with campus support/customer service experience required.
- May not be in default on a federal student loan or owe repayment on a federal grant.
- Demonstrates highest level of integrity, professional ethics, and confidentiality in all interactions.
- Higher than average computer skills and strong time management skills.
- Ability to meet strict deadlines and complete work on time, ability to adapt to a changing fast-paced environment, and ability to manage multiple, varied tasks with accuracy.
- Excellent verbal and written communication skills.
- This is an onsite position where you will work in our administrative office in Irvine on a daily basis.
- $27.48 - $37.09/hour
- Great Benefits Package