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Kaiser Permanente

Claims Examiner - Must Reside in Colorado

COFull-time

4mo

SEIU Local 105 - $28.35 - $38.62

“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.

Job Summary

Through comprehensive assessment and analysis, adjudicates managed healthcare claims/bills, authorizations and referrals, for payment or denial within contract agreement and/or regulatory requirements. Performs these duties using industry standard knowledge of managed healthcare claim/bill payment processing and medical regulations, verifies and updates relevant data into various computerized internal and external systems.

Essential Responsibilities

  • For all lines of business analyze claim holds/pends, research and track required claim information to adjudicate professional and hospital claims/bills.
  • Proactive and or responsive outreach to provider, members and other customers that could include phone calls, emails or other methods as needed.
  • Proactively communicate with internal departments as appropriate to resolve claims issues promptly.
  • Provides input to supervisor and training and development team regarding training and educational tools to enhance department production and processes.
  • Proactively communicate with internal departments as appropriate to resolve claims issues promptly.
  • Provides assistance to prepare materials as needed to the leads, supervisors and managers for external audits.
  • Communicate problems and/or trends to leads and management. Understand and apply county, state and federal regulations.
  • Other duties as assigned within department job functions.

Experience

Basic Qualifications:

  • Minimum three (3) years of claims adjudication experience required.

Education

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements

  • Customer service experience.
  • Basic PC skills required.
  • Working knowledge of Microsoft Word.
  • Ability to work in a in a Labor Management Partnership environment.
  • Ability to understand and meet customer needs in a claims setting.
  • Ability to apply procedures, practices and methods used in claims processing.
  • Skills in analysis, interpretation and application of procedures, practices and methods used in claims adjudication without direct supervision or oversight.

Preferred Qualifications

  • N/A