Initial Posting Date
01/03/2025
Application Deadline
01/19/2025
Agency
Department of Justice
Salary Range
$3,429 - $4,622
Position Type
Employee
Position Title
Office Specialist 2 - Consumer Protection
Job Description
The Oregon Department of Justice is seeking an organized and dependable candidate to hire as a General Support Specialist (Office Specialist 2) to support the Consumer Protection Section of the Civil Enforcement Division. Our ideal candidate will have outstanding customer service and data entry skills, as those duties make up a majority of the role. Duties also include providing support to section Attorneys and Consumer Complaint Specialists with general office duties, which include – but are not limited to – reception, mail processing, data entry, and general clerical tasks.
If you are seeking your next door to professional growth in state government, this is the opportunity for you. Join an inclusive and supportive team, who respects the diverse perspectives, knowledge and experiences of peers and coworkers, we’d like the opportunity to consider you! If selected, we’ll ensure you are paid well and equitable to your peers, make work-life balance attainable, and help pave the way to professional development and job satisfaction. Apply now!
This position is based out of Salem office, Monday – Friday 8am – 5pm.
Job Duties (in Part)
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.
Desired Skills, Experiences, And Attributes
Application Process
The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.
CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).
For additional information regarding working for the Department of Justice and application assistance, click HERE.
Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
[email protected]
Phone: (503) 947-4328
Fax: (503) 373-0367
01/03/2025
Application Deadline
01/19/2025
Agency
Department of Justice
Salary Range
$3,429 - $4,622
Position Type
Employee
Position Title
Office Specialist 2 - Consumer Protection
Job Description
The Oregon Department of Justice is seeking an organized and dependable candidate to hire as a General Support Specialist (Office Specialist 2) to support the Consumer Protection Section of the Civil Enforcement Division. Our ideal candidate will have outstanding customer service and data entry skills, as those duties make up a majority of the role. Duties also include providing support to section Attorneys and Consumer Complaint Specialists with general office duties, which include – but are not limited to – reception, mail processing, data entry, and general clerical tasks.
If you are seeking your next door to professional growth in state government, this is the opportunity for you. Join an inclusive and supportive team, who respects the diverse perspectives, knowledge and experiences of peers and coworkers, we’d like the opportunity to consider you! If selected, we’ll ensure you are paid well and equitable to your peers, make work-life balance attainable, and help pave the way to professional development and job satisfaction. Apply now!
This position is based out of Salem office, Monday – Friday 8am – 5pm.
Job Duties (in Part)
- Respond to consumer hotline emails and voicemails.
- Assist with calls and responds to overflow calls when call volume is high.
- Monitor for and report to the Consumer Advocacy Manager about trending issues arising on the hotline.
- Enter complaint information into the database and assigns each matter to a Complaint Specialist for review of the complaint and for further action.
- Prepare a large volume of documents in an electronic format and uploads to the document management system (Alfresco).
- Check accuracy of scanned originals against electronic copies.
- Link digital file to Matter Management System. Ensures a document link is correctly established between the Matter Management System and the network folder for each consumer complaint allowing for electronic storage of all files, Corresponds directly with other State Agencies, consumers and businesses regarding complaint files.
- Work with management and team members to establish policies and guidelines to ensure accurate, complete and efficient workflow between the intake unit and the Complaint Specialist
- Independently review and open all consumer files on the computer in the Matter Management System.
- File, organize and store all documents in assigned Consumer Complaint Specialist’s electronic folders, ensuring confidentiality of records.
- Assume responsibility for completing other duties as needed and requested by the Consumer Advocacy Manager, Hotline Coordinator, or the Complaint Specialists.
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
- An associate degree in any field.
- An equivalent combination of education and experience.
Desired Skills, Experiences, And Attributes
- Excellent customer service skills.
- Demonstrated ability to shift between tasks and prioritize according.
- Ability to accurately keyboard at 40+ wpm.
- Flexibility and adaptability with change.
- Ability to maintain punctual and regular attendance.
- Organization and consistency with work.
- Professional experience working collaboratively with a team.
- Dependable and reliable.
- Must be able to maintain confidentiality.
- Must be able to give full attention to detail.
- Permanent, full-time employment in Salem, Oregon, with an opportunity to travel across this beautiful state.
- Opportunity to expand your technical and professional skills.
- Work where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.
- Work/life balance to include 11 paid holidays a year, vacation, sick leave, personal business leave, and a competitive benefits package.
- Representation and support by the Service Employees International Union (SEIU).
- You will find that we embrace an inclusive and supportive work environment and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success.
Application Process
The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.
- Click "Apply" and complete the online application and all supplemental questions.
- Attach your resume.
- Attach a cover letter.
CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).
For additional information regarding working for the Department of Justice and application assistance, click HERE.
Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
[email protected]
Phone: (503) 947-4328
Fax: (503) 373-0367