Initial Posting Date
12/27/2024
Application Deadline
01/12/2025
Agency
Department of Administrative Services
Salary Range
$5,291 - $8,001
Position Type
Employee
Position Title
Command Center Technician (Information Systems Specialist 5)
Job Description
Opportunity Awaits, Apply Today! Command Center Technician (Information Systems Specialist 5)
The Command Center Technician serves as the highest-level technical support in the Data Center Services (DCS) Command Center Operations Unit. This unit supports multiple agencies state-wide and critical areas such as financials, budgeting, procurement, payroll, and personnel. It provides after hours and weekend support of multiple state agency service desks and 24/7 disaster recovery and after-hours incident management support.
You will support, execute and monitor all Mainframe, iSeries, and Windows systems-based multiple agency batch processes, implement new batch jobs and applications, compile programs, and plan, execute and coordinate major batch system implementations. Additionally, providing customer service, configuration, and maintenance, planning, monitoring, incident management support and enforcing security for DCS enterprise-wide operating systems. You support the on-going maintenance of batch job applications critical to conducting State of Oregon business that provides services to Oregonians.
For a full review of the position duties, details, and working conditions, please click here.
Please Note: This essential* position will be assigned to following shift: Night (11:00pm-7:30am) and may work weekends, depending on current business needs. This position is not suitable for remote work and will require on-site attendance.
Minimum Qualifications
What We Are Looking For
Application Details and Instructions
The Department of Administrative Services (DAS) Team strives to create an environment that is supportive and encourages work-life balance and innovation. Enterprise Information Services (EIS) is a state government-wide Information Technology (IT) program led by an administrator who also serves as Oregon’s Chief Information Officer (CIO). The EIS team is built on collaboration and support. We work together to ensure our customer agencies receive the highest quality of service. We take pride in our work and look for ways to innovate. EIS is committed to hiring highly skilled, diverse and dedicated employees who will bring a unique skill set to the team.
Additional Benefits Include
How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job
Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
The Department of Administrative Services is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Department of Administrative Services, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.
12/27/2024
Application Deadline
01/12/2025
Agency
Department of Administrative Services
Salary Range
$5,291 - $8,001
Position Type
Employee
Position Title
Command Center Technician (Information Systems Specialist 5)
Job Description
Opportunity Awaits, Apply Today! Command Center Technician (Information Systems Specialist 5)
The Command Center Technician serves as the highest-level technical support in the Data Center Services (DCS) Command Center Operations Unit. This unit supports multiple agencies state-wide and critical areas such as financials, budgeting, procurement, payroll, and personnel. It provides after hours and weekend support of multiple state agency service desks and 24/7 disaster recovery and after-hours incident management support.
You will support, execute and monitor all Mainframe, iSeries, and Windows systems-based multiple agency batch processes, implement new batch jobs and applications, compile programs, and plan, execute and coordinate major batch system implementations. Additionally, providing customer service, configuration, and maintenance, planning, monitoring, incident management support and enforcing security for DCS enterprise-wide operating systems. You support the on-going maintenance of batch job applications critical to conducting State of Oregon business that provides services to Oregonians.
For a full review of the position duties, details, and working conditions, please click here.
Please Note: This essential* position will be assigned to following shift: Night (11:00pm-7:30am) and may work weekends, depending on current business needs. This position is not suitable for remote work and will require on-site attendance.
Minimum Qualifications
What We Are Looking For
- Four (4) years of information systems experience in: IT Service Desk, ticketing and support ;OR
- An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in: IT Service Desk, ticketing and support; OR
- A Bachelor's degree in Information Technology, Computer Science, or closely related field may substitute for the experience
- Prior experience working with mainframe batch scheduling software (CA WA ESP,) virtual tape systems, and automatic tape libraries.
- Demonstrated experience working with help desks and technical staff of multiple customers, for example: state agencies, commissions, boards, cities, and counties for the purpose of troubleshooting service issues.
- Demonstrated skill and knowledge of ITIL methodologies and their application through ITSM applications.
- Demonstrated experience with information technology management systems, enterprise monitoring tools, network, security practices, network infrastructures.
- Highly skilled in the principles of network fundamentals, z/OS mainframe and iSeries operating systems, software and hardware standards and assessing impacts to statewide customers.
- Skills working with RACF administration, JCL, TSO, ISPF and mainframe and iSeries system monitoring tools.
- Advanced knowledge of industry standard system/network monitoring tools (Solar Winds, etc.) and/or trouble ticket systems such as IVANTI.
Application Details and Instructions
- Visit the State of Oregon job opportunities webpage to submit your application. Please ensure the work history in your applicant profile is up to date and attach a current copy of your cover letter and resume. If you are a current State of Oregon employee, you must apply through your employee Workday account.
- This announcement is for 1 (one), full-time, exempt, permanent, SEIU represented, Command Center Technician (Information Systems Specialist 5) position and may be used to fill future vacancies.
- Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline. If you have questions about the announcement, or need an alternate format to apply, please contact the Recruiter, Nancy Karnas at: [email protected] | 971-719-3083.
- Note: this position will receive a Cost of Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025 for February 1, 2025 paychecks.
The Department of Administrative Services (DAS) Team strives to create an environment that is supportive and encourages work-life balance and innovation. Enterprise Information Services (EIS) is a state government-wide Information Technology (IT) program led by an administrator who also serves as Oregon’s Chief Information Officer (CIO). The EIS team is built on collaboration and support. We work together to ensure our customer agencies receive the highest quality of service. We take pride in our work and look for ways to innovate. EIS is committed to hiring highly skilled, diverse and dedicated employees who will bring a unique skill set to the team.
Additional Benefits Include
- Work/life balance, 11 paid holidays a year, and a competitive benefits package.
- Advancement and learning opportunities that will help grow your career with the State of Oregon.
- Get There - Oregon’s easy-to-use carpool matching tool and trip planner.
- Live, work, and play in Salem, Oregon.
- Employee is required to possess and maintain a valid driver’s license issued by the state where the employee resides or provide an acceptable alternate mode of transportation.
- Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
- This position requires you to obtain and maintain CJIS (Criminal Justice Information Services) clearance.
- Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
- Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.
- *This position is designated as an “Essential Position” (State Policy #60.015.01) in all cases of official State office closures. The incumbent in this position is required to report to work in all cases of official notification of State office closures. Exceptions: previously approved vacation and absences. This position may be assigned tasks outside the normal position duties as needed to respond to the special conditions of the closures. If reporting to the normal work location is deemed too dangerous, then the person in this position must contact their supervisor to be reassigned to an alternate and/or remote location.
How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job
Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
The Department of Administrative Services is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Department of Administrative Services, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.