Job Details
Description
Island Health is looking for a Patient Account Representative for our Full Time Day Shift at our hospital in Anacortes, WA.
Work Schedule
For Information on Employee Benefits and SEIU Contract
Why Choose Island Health?
Benefits
Whether you’re a new grad or experienced in your field and considering a change, we invite you to explore a wide range of careers at Island Health with exceptional benefits including:
Description
Island Health is looking for a Patient Account Representative for our Full Time Day Shift at our hospital in Anacortes, WA.
Work Schedule
- 1.0 FTE or 40 hours per week
- Day Shift
For Information on Employee Benefits and SEIU Contract
Why Choose Island Health?
Benefits
Whether you’re a new grad or experienced in your field and considering a change, we invite you to explore a wide range of careers at Island Health with exceptional benefits including:
- Medical, Vision, & Dental Insurance
- Paid Time Off
- Extended Illness Benefit
- Life Insurance
- Long-Term Disability
- Vested Retirement Contribution
- Flexible Spending Account
- Tuition Reimbursement
- Employee Assistance Program
- Employee Recognition Events
- And More!
- Answers inbound phone inquiries and place outbound calls to resolve outstanding balances.
- Works with patients to determine eligibility for Hospital programs. Initiates and processes charity application and payment plans through collection, review and completion of appropriate forms based on hospital policy.
- Answers patient’s questions regarding statements and insurance coverage.
- Telephones or writes companies with unpaid insurance claims to obtain settlement of claim.
- Effectively handles all communications, including telephone and email, from patients, and other departments within the hospital.
- Initiates collection of bad debt accounts.
- Follows departmental policies/procedures and meets deadlines and productivity standards for work files, including but not limited to:
- Managing assigned patient accounts
- Identifying accounts eligible for transfer to outside collection agencies
- Ensuring the accuracy of registration data including health insurance
- Initiating appropriate billing
- Processing patient correspondence
- Collaborating with outside collection agencies
- Effectively negotiating payment plans & settlements
- Resolving patient account credits.
- Completing necessary reports to support regulatory requirements
- Minimum of one year healthcare customer service experience.
- Previous insurance experience preferred.
- Working knowledge of CPT-4 & ICD-10 coding and Medicare Review required.