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Job Summary
This position is located in the Department of Licensing and Consumer Protection (DLCP), Office of Enforcement and Compliance. The Consumer Protection Unit is responsible for investigating regulatory and consumer complaints, allegations and/or incidents of licensure violations, and other emerging issues that impact the District’s consumers.
The incumbent of this position serves as Investigator responsible for investigating allegations and/or incidents of violations of the District of Columbia Consumer Protection Procedures Act (CPPA), regulatory matters and other local and federal consumer protection statues.
Duties And Responsibilities
Conducts investigations of allegations and/or incidents of violations of the District of Columbia Consumer Protection Procedures Act (CPPA) and other local and federal consumer protection statues. Investigates unusual incidents and allegations of unfair business practices and inappropriate actions or conduct by companies and businesses located in the District. Analyzes complaints and correspondence from business and consumers to determine the most effective manner for developing and carrying out an investigation. Applies substantive skill in resolving conflicts related facts and evidence.
Researches and gathers facts related to consumer complaints and allegations of unfair trade practices, unethical and/or unprofessional business practices and unlicensed business activities pertaining to business, occupational and professional licensure, corporation, and consumer protection statutes. Participates in the development of new policies, procedures, approaches and/or the refinement of established investigation processes. Provides informal advice or training to department heads, administrations, contractors and other personnel relative to investigation policies, procedure, and practices pertaining to a variety of consumer protection matters.
Qualifications And Education
Specialized experience is experience which is directly related to the position which has equipped the individual with the knowledge, skill and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to the next lower grade level in the normal line of progression.
Licenses and Certifications
The incumbent must possess a valid driver’s license. (Proof of valid driver’s permit is required).
Working Conditions/Environment
Work is typically in a controlled environment and involves some exposure to moderate risk of accidents and requires following basic safety precautions. Occasional extended hours or after-hours and weekend investigations may be required. Fieldwork is a normal part of the job. The incumbent will be required to visit various locations and structures of varying degrees of cleanliness and upkeep.
Other Significant Facts
Tour of Duty: Typically Monday - Friday 8:15AM- 4:45PM, with some evening and weekend assignments. (Tour May Vary)
Duration of Appointment: Career Service - Regular Appointment
Pay Plan, Series and Grade: CS-1810-12
Promotion Potential: None
Collective Bargaining Unit (Union): This position is covered under collective bargaining unit AFSCME 2743 and you may be required to pay an agency service fee through direct payroll deduction.
Position Designation: The incumbents of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations, Suitability. This position is designated as security sensitive.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
This position is located in the Department of Licensing and Consumer Protection (DLCP), Office of Enforcement and Compliance. The Consumer Protection Unit is responsible for investigating regulatory and consumer complaints, allegations and/or incidents of licensure violations, and other emerging issues that impact the District’s consumers.
The incumbent of this position serves as Investigator responsible for investigating allegations and/or incidents of violations of the District of Columbia Consumer Protection Procedures Act (CPPA), regulatory matters and other local and federal consumer protection statues.
Duties And Responsibilities
Conducts investigations of allegations and/or incidents of violations of the District of Columbia Consumer Protection Procedures Act (CPPA) and other local and federal consumer protection statues. Investigates unusual incidents and allegations of unfair business practices and inappropriate actions or conduct by companies and businesses located in the District. Analyzes complaints and correspondence from business and consumers to determine the most effective manner for developing and carrying out an investigation. Applies substantive skill in resolving conflicts related facts and evidence.
Researches and gathers facts related to consumer complaints and allegations of unfair trade practices, unethical and/or unprofessional business practices and unlicensed business activities pertaining to business, occupational and professional licensure, corporation, and consumer protection statutes. Participates in the development of new policies, procedures, approaches and/or the refinement of established investigation processes. Provides informal advice or training to department heads, administrations, contractors and other personnel relative to investigation policies, procedure, and practices pertaining to a variety of consumer protection matters.
Qualifications And Education
Specialized experience is experience which is directly related to the position which has equipped the individual with the knowledge, skill and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to the next lower grade level in the normal line of progression.
Licenses and Certifications
The incumbent must possess a valid driver’s license. (Proof of valid driver’s permit is required).
Working Conditions/Environment
Work is typically in a controlled environment and involves some exposure to moderate risk of accidents and requires following basic safety precautions. Occasional extended hours or after-hours and weekend investigations may be required. Fieldwork is a normal part of the job. The incumbent will be required to visit various locations and structures of varying degrees of cleanliness and upkeep.
Other Significant Facts
Tour of Duty: Typically Monday - Friday 8:15AM- 4:45PM, with some evening and weekend assignments. (Tour May Vary)
Duration of Appointment: Career Service - Regular Appointment
Pay Plan, Series and Grade: CS-1810-12
Promotion Potential: None
Collective Bargaining Unit (Union): This position is covered under collective bargaining unit AFSCME 2743 and you may be required to pay an agency service fee through direct payroll deduction.
Position Designation: The incumbents of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations, Suitability. This position is designated as security sensitive.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
