General Summary

The SAG-AFTRA Health Plan and SAG-Producers Pension Plan (the Plans) provide health and pension benefits to SAG-AFTRA members based on earnings thresholds. The Contributions Management Department is vital in ensuring the timely processing of employer contributions and participant earnings, which are essential for establishing health eligibility and providing retirement benefits.

This position is responsible for overseeing staff performance and managing all departmental processes and procedures while championing a culture of continuous improvement. The manager will work closely with executive management to establish and achieve departmental and individual goals, with a keen focus on operational excellence, efficiency, and customer satisfaction.

The successful manager will be dedicated to fostering an exceptional experience for every interaction, both internal and external. They will inspire and motivate team members to surpass their potential, driving the development and implementation of best practices. A commitment to performance management will be demonstrated through effective feedback that assess individual and team achievements while establishing benchmarks for success.

This role requires the exercise of independent judgment and discretion in developing and implementing departmental systems and procedures, ensuring alignment with the Plans’ guiding principles. The manager will also leverage data-driven insights to optimize resource utilization, maintain strong relationships with other departmental and executive leaders, and contribute to compliance through participation in annual audits.

Essential Job Responsibilities

Provide day-to-day management oversight of staff and provide direction on operational issues including but not limited to motivating and inspiring team members to surpass their potential
Develop and administer operating plans which meet or exceed business goals and create operational excellence; recommend enhancement to internal operations architecture as needed
Create and maintain effective staff performance programs which measure and assess individual and collective performance and establish performance benchmarks
Build and implement representative training programs which measure performance and define a development plan for every staff member
Establish and manage performance through regular evaluation of Key Performance Indicators (KPI’s) which ensure customer satisfaction, efficiency and operational excellence
Establish and maintain data-driven workforce management systems and procedures which optimize resource utilization
Build strong working relationships with other departmental and executive leaders
Balance resources and ensures that investments in technology and people are fully leveraged
Participate in the annual audits to ensure prompt and accurate compliance, including answering questions and ensuring resolution of open issues
Generate, analyze, and provide observations on earnings and contribution reports for trustees, executives, and senior management
Implement new provisions related to pension and health reporting of approved Collective Bargaining Agreements (“CBA”)
Work with Accounting to identify trends associated with contributions and minimize delays on processing of contributions
Liaison to studios and payroll houses regarding reporting guidelines and requirements

Minimum qualifications

Bachelor’s Degree
4+ years’ experience in a team leader or supervisory role

Preferred qualifications

Knowledge of Multi-Employer Plans

Knowledge, skills, and abilities

Skill in Microsoft Office - Word, Excel, Outlook
Understanding of HIPAA privacy laws
Ability to quickly gain knowledge of the Plans’ collective bargaining agreements
Ability to work with individuals at all levels of the organization
Ability to multi-task and work in a fast-paced environment
Proven leadership skills and role models appropriate behavior for staff
Critical attention to detail

Competencies

Customer Focus - Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.
Decision Quality - Makes sound decisions, even in the absence of complete information; relies on a mixture of analysis, wisdom, experience, and judgment when making decisions; considers all relevant factors and uses appropriate decision-making criteria and principles; recognizes when a quick 80% solution will suffice.
Ensures Accountability - Follows through on commitments and makes sure others do the same; acts with a clear sense of ownership; takes personal responsibility for decisions, actions, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; designs feedback loops into work.
Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; attentively listens to others; adjusts to fit the audience and the message; provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and opinions.
Instills Trust - Follows through on commitments; is seen as direct and truthful; keeps confidences; practices what he/she preaches; shows consistency between words and actions.