Summary

As a UX Designer (IT Specialist, Customer Support) with the US Office of Personnel Management (OPM), Office of Communications (OC), you will serve as a champion for the user's experience when interacting with OPM and its information technology (IT) tools and digital products to ensure that OPM is developing the right product for the right users delivered at the right time and in alignment with modern design and engineering best practices.

Duties

Design and develop user-centered digital products and services that enhance the overall user experience for public-facing websites, intranet platforms, and digital tools. Ensure that designs meet the needs of the users while aligning with business objectives and modern design principles. Leverage artificial intelligence (AI) technologies, such as natural language processing and machine learning, to enhance user experiences by personalizing interactions, optimizing usability, and improving service delivery. Ensure AI applications align with ethical design principles and user needs. Lead and conduct user research activities, including interviews, surveys, and usability testing, to gather insights and feedback. Use these insights to inform and improve the design and functionality of digital products. Develop and improve the information architecture of digital platforms, ensuring content is organized in a user-friendly way. Collaborate with content strategists and developers to create intuitive navigation structures. Create high-fidelity prototypes, wireframes, and mockups for digital products. Collaborate with front-end developers to ensure design feasibility and optimal user interface (UI) implementation.

Requiremennts

Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period This position is eligible for inclusion in the bargaining unit. if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit.

Qualifications

Applicants must have one year of specialized experience at the GS-12 level in the Federal government (or private sector equivalent) performing all of the following: Participating in the design and development user-centered digital products, ensuring alignment with modern design practices, and delivering solutions that enhance user experience across public-facing websites and internal platforms. Applying data-driven insights and user research to inform design decisions, ensuring that digital products meet user needs. Participating in user experience testing, usability assessments, and research initiatives to identify pain points and opportunities for improvement in digital products and services. Implementing design solutions based on feedback from user research, A/B testing, and analytics, driving continuous improvement in user experience and digital service delivery. You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

At OPM, we are champions of talent for the Federal Government. We lead Federal agencies in workforce policies, programs, and benefits in service to the American people. We will create a new vision of work, together, positioning the Federal Government as a model employer for past and present employees through innovation, inclusivity, and leadership. We will build a rewarding culture that empowers the workforce to solve some of our nation's toughest challenges. For information on OPM's goals and objectives, please refer to our Strategic Plan.