Working Title: Customer Svcs Specialist Int
Job Class: Customer Service Specialist, Intermediate
Agency: MN Department of Natural Resources
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The DNR is seeking to fill two (2) Customer Services Specialist Intermediate positions at our Central Office in St. Paul, MN.
This position exists to manage the relationship between the public, deputy registrars, other stakeholders, and the agency. This position will perform all phases of the title and registration operations and serves as the direct contact for DNR customers who are obtaining registrations and/or passes, or customers requesting general information.
Responsibilities include but are not limited to:
No driving duties are required.
Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components:
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Kong Moua at [email protected] or 651-539-5722.
If you are an individual with a disability and need reasonable accommodation to assist with the application process, please contact the ADA Coordinator at [email protected] receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tava Cayo at [email protected].
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email [email protected] and let us know the support you need.
Job Class: Customer Service Specialist, Intermediate
Agency: MN Department of Natural Resources
- Job ID: 79409
- Location: St. Paul
- Telework Eligible: No
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 08/16/2024
- Closing Date: 09/05/024
- Hiring Agency/Seniority Unit: Department of Natural Resources
- Division/Unit: Fish & Wildlife / Fish & Wildlife License Registration/Title Staff
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: Division of Fish & Wildlife
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The DNR is seeking to fill two (2) Customer Services Specialist Intermediate positions at our Central Office in St. Paul, MN.
This position exists to manage the relationship between the public, deputy registrars, other stakeholders, and the agency. This position will perform all phases of the title and registration operations and serves as the direct contact for DNR customers who are obtaining registrations and/or passes, or customers requesting general information.
Responsibilities include but are not limited to:
- Receive incoming telephone inquiries from deputy registrars, analyze the requests and take appropriate action to ensure agents can continue to operate.
- Enter watercraft title information into the ELS system to ensure proof of ownership is determined and appropriate legal needs are met. Once complete, paperwork is to be scanned into Al Fresco System.
- Enter recreational vehicle renewals into the ELS system to process payment for the customers to ensure they remain in compliance with current recreational vehicle laws.
- Balance monies so that an accurate account of registration/title fees are maintained.
- Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction.
- Ability to effectively communicate, listen to, and elicit information with tact and diplomacy.
- Data entry skills sufficient to enter vehicle and customer information into electronic licensing system.
- Math skills sufficient to balance daily sales transactions.
- Word processing and keyboarding skills sufficient to construct, edit, and finalize written materials.
- Writing skills sufficient to prepare written responses while communicating with internal and external customers.
- Database management and record keeping skills sufficient to retrieve information, manage data, and generate reports.
- Experience in over-the-counter sales.
- Experience managing confidential data processing registration applications and/or title documents.
- Knowledge of state and federal recreational vehicle, license, and title laws as well as state rules and the ability to transmit that information accurately to clientele.
- Knowledge of game and fish laws and rules.
- Knowledge of state sales tax laws pertaining to recreational vehicle registration/titling, and registration and title fees.
- Knowledge of departmental organization, policies, rules, and regulations governing natural resources.
- Public relations skills sufficient to manage difficult and/or impatient clientele.
- Ability to work in a team environment.
No driving duties are required.
Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components:
- Conflict of Interest Review
- Criminal History Check
- Education Verification
- Employment Reference / Records Check
- License / Certification Verification
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Kong Moua at [email protected] or 651-539-5722.
If you are an individual with a disability and need reasonable accommodation to assist with the application process, please contact the ADA Coordinator at [email protected] receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tava Cayo at [email protected].
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email [email protected] and let us know the support you need.