Working Title: Licensing Specialist
Job Class: Office and Administrative Specialist, Intermediate
Agency: Cosmetologist Exam Board
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Minnesota Board of Cosmetology is dedicated to protecting the health and safety of Minnesota citizens and visitors by regulating the practice of cosmetology. The Board is comprised of seven board members representing each cosmetology license type and the public. Board staff is comprised of five divisions and more than 20 employees. The Board oversees more than 33,000 practitioners, 5,300 salons, and 38 schools across the state.
This position exists to fulfill the licensing and customer service functions of the Board of Cosmetology, particularly through the evaluation and analysis of applications and communications with licensees and the public. The incumbent will serve as back up to the front desk as well as field a high volume of phone calls. As a Licensing Specialist, the incumbent will be responsible to receive, review and process salon and individual license applications, ensuring all applications adhere to Minnesota cosmetology licensing standards. This role requires effective communication of statute and rule requirements to the applicants, licensees, and the public through written, verbal, and in-person communication. Responsibilities include:
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of pre-employment reference checks.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Angie Valdez at [email protected]. If you have questions about the selection process, contact Nella Austin at [email protected] or 651-201-8005.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at [email protected].
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email [email protected] and let us know the support you need.
Job Class: Office and Administrative Specialist, Intermediate
Agency: Cosmetologist Exam Board
- Job ID: 79402
- Location: St. Paul
- Telework Eligible: No
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 08/15/2024
- Closing Date: 08/26/2024
- Hiring Agency/Seniority Unit: Cosmetologist Exam Board / Cosmetologist Exam Bd-AFSCME
- Division/Unit: Cosmetologist Examiners Board / Licensing
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: Board of Cosmetologist Exam
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Minnesota Board of Cosmetology is dedicated to protecting the health and safety of Minnesota citizens and visitors by regulating the practice of cosmetology. The Board is comprised of seven board members representing each cosmetology license type and the public. Board staff is comprised of five divisions and more than 20 employees. The Board oversees more than 33,000 practitioners, 5,300 salons, and 38 schools across the state.
This position exists to fulfill the licensing and customer service functions of the Board of Cosmetology, particularly through the evaluation and analysis of applications and communications with licensees and the public. The incumbent will serve as back up to the front desk as well as field a high volume of phone calls. As a Licensing Specialist, the incumbent will be responsible to receive, review and process salon and individual license applications, ensuring all applications adhere to Minnesota cosmetology licensing standards. This role requires effective communication of statute and rule requirements to the applicants, licensees, and the public through written, verbal, and in-person communication. Responsibilities include:
- Process applications, forms, and licensing data changes.
- Analyze and verify applications and documentation for initial licensure, renewal of licensure, and re-licensure of individuals and establishments, issue licenses as appropriate under state law and rule.
- Regularly communicate with licensing applicants advising applicants and answering questions regarding licensing standards and requirements.
- Enter application data into licensing database or where appropriate.
- Apply payment of fees, fines, penalties, and document as needed in licensing software system.
- Maintain a comprehensive understanding of cosmetology statutes and rules in order to effectively respond to licensees, public, and staff.
- Handle complex customer service requests and concerns with courtesy, patience, and diplomacy. Serve as a resource to other board staff regarding complex and/or unusual licensure issues.
- Prepare deposits or daily cash receipts.
- Perform other duties as assigned.
- Customer service skills sufficient to provide information to clients, including phone calls and walk-in contacts in helpful and courteous manner.
- Data entry skills sufficient to create database records and update entries or create and apply the basics of spreadsheets and supply/retrieve information in databases.
- Desktop publishing skills sufficient to develop and maintain mailing lists and other documentation accurately and with proficiency.
- Communications skills (writing, speaking, and reading) sufficient to compose correspondence with accurate spelling, grammar and punctuation; and to communicate effectively with co-workers, customers and the general public.
- Spreadsheet skills sufficient to develop and modify basic spreadsheets, and sort and extract data.
- Typing/keyboarding skills sufficient to complete a variety of reports, letters, and data summaries.
- Word processing skills sufficient to develop and modify a variety of correspondence, records, and reports; develop forms and charts.
- Math skills sufficient to apply payments and maintain complete and accurate deposit records.
- Ability to handle confidential data.
- Experience providing administrative support including processing applications, forms, complaints, etc.
- Experience in government licensing or compliance.
- Skills to analyze, interpret and succinctly communicate complex rules, policies, legislation and procedures to a variety of audiences, both verbally and in writing.
- Knowledge of state statutes and rules governing the practice of cosmetology.
- Experience with cash-handling and accepting all forms of payments.
- Experience working with GL Suite or other licensing database systems.
- Experience working with diverse constituencies.
- Ability to multi-task and work in a fast-paced environment.
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of pre-employment reference checks.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Angie Valdez at [email protected]. If you have questions about the selection process, contact Nella Austin at [email protected] or 651-201-8005.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at [email protected].
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email [email protected] and let us know the support you need.