American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department
Network Operations Center
Time Type
Part time
Work Modality
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description
Summary:
The Network Operations Center (NOC) Analyst conducts operational functions and monitors the university’s campus-wide wired, wireless and voice networks to ensure a consistently stable communications environment for all students, faculty, and staff. The Analyst controls and monitors multiple different network servers, network hardware and software, as well as AC, UPS and Fire Suppression systems in the Data Center.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Department
Network Operations Center
Time Type
Part time
Work Modality
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description
Summary:
The Network Operations Center (NOC) Analyst conducts operational functions and monitors the university’s campus-wide wired, wireless and voice networks to ensure a consistently stable communications environment for all students, faculty, and staff. The Analyst controls and monitors multiple different network servers, network hardware and software, as well as AC, UPS and Fire Suppression systems in the Data Center.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitors the university’s campus-wide wired, wireless and voice networks to ensure a consistently stable communications environment for all students, faculty, and staff.
- Monitors and provide remote hands for different network servers, network hardware and software in the Data Center.
- Control and monitor Data Center environmental systems: AC, UPS and Fire Suppression systems.
- Provides first level computer hardware and software, telephone and cable television troubleshooting support for AU community via OIT Help Desk support during after hours, weekends and holidays.
- Experience with personal computer hardware, Microsoft Windows, MacOS, and software applications such as Microsoft Office, e-mail, etc. and proficiency with the Internet.
- Must have knowledge of networking concepts and protocols, routers and switches, wireless equipment, and network servers using operating systems such as Microsoft Windows and MacOS.
- Must have good oral and written communication skills.
- Provide tape library system remote hands ensuring it’s consistent operation.
- Making Accurate Judgments and Decisions.
- Serving Customers.
- Building and Supporting Teams.
- Supporting Coworkers.
- Evaluating and Implementing Ideas.
- Prioritizing and Organizing.
- Displaying Creativity.
- $17.50-$25 per hour.
- Part-Time.
- 24 hours per week.
- This position is considered to be an “essential employee” and will have to report to work during emergency closing periods.
- Due to the nature of the NOC function, the incumbent must be willing to work during evenings, weekends, and overnight hours including holidays.
- The incumbent must be able to lift materials up to 50 pounds and be willing to work in a noisy environment.
- The Network Operations Center (NOC) functions 24x7x365.
- This position requires work during evenings, weekends, and overnight hours.
- Leave blackout period: OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester, this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term.
- Requests for support peak during these times and system availability is also critical, which requires all staff members to be working during these times.
- High school diploma or equivalent.
- 1-3 years of relevant experience.
- Associate's degree or equivalent.
- 2-4 years of relevant experience
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
- Hiring offers for this position are contingent on successful completion of a background check.
- Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
- Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- American University is an E-Verify employer.
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.