Job Description
Position Title: Special Services Technician
Union: IBEW 89
$17.97 to $42.20 Hourly DOE
Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.
Company Background
Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.
Job Summary
The primary job responsibilities of the Special Services Technicians are to initiate and build customer relationships while providing technical solutions through our products and services. The Special Services Technician installs and repairs various service circuits or equipment, such as voice-grade private line, Metro Ethernet, and Business Wi-Fi Networks. A Special Service Technician regularly interacts with customers and the local community, representing Ziply Fiber as brand ambassadors. Therefore, customer service skills and excellent technical expertise to resolve telecommunication issues are necessary.
Essential Duties And Responsibilities
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are: representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must possess the following qualifications:
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Special Services Technician work involves driving a motor vehicle approximately 50% of the time and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) to handle, lift, and carry objects over 50 lbs.
Work Environment
The Special Services Technician will frequently work in extreme temperatures (-30
Diverse Workforce / EEO
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
Position Title: Special Services Technician
Union: IBEW 89
$17.97 to $42.20 Hourly DOE
Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.
Company Background
Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.
Job Summary
The primary job responsibilities of the Special Services Technicians are to initiate and build customer relationships while providing technical solutions through our products and services. The Special Services Technician installs and repairs various service circuits or equipment, such as voice-grade private line, Metro Ethernet, and Business Wi-Fi Networks. A Special Service Technician regularly interacts with customers and the local community, representing Ziply Fiber as brand ambassadors. Therefore, customer service skills and excellent technical expertise to resolve telecommunication issues are necessary.
Essential Duties And Responsibilities
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
- Drives to site and installs, repairs, trouble-shoots, maintains, tests, rearranges, and removes special service circuits/equipment.
- Performs cable connection via network interface arrangements.
- Performs all tests and adjustments necessary to put equipment/special services circuits in operation.
- Uses specialized tools and test equipment, schematics, circuit diagrams and manufacturer's specifications.
- Maintains Field Remotes, DLC, RLUs, TA5000 HSI and Combo Sites.
- Performs PMP Routines and Maintenance on Field Remotes.
- Installs and Maintains Multi-Radio Commercial Wi-Fi Solutions.
- Turns up and Assists with Provisioning Metro-E Circuits and Managed Routers.
- Works independently; decisions based on problem solving, technical knowledge, and capabilities of system.
- Climbs poles and ladders; works aloft and/or in confined spaces.
- Follows all appropriate laws, Company policies and safety procedures.
- Communication - Confers and coordinates with other departments to address work requests, discrepancies or concerns.
- Vehicle Maintenance - Conducts safety checks and ensures the assigned vehicle is in proper running condition, i.e., checks water, oil, tire pressure and fuel; maintain reports/records as necessary
- High school diploma or general education degree (GED).
- Five (5) years of experience in telecommunications installation and maintenance.
- Must possess and maintain a valid State Driver's License and satisfactory driving record.
- Certified Wireless Technology Specialist (CWTS) preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are: representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must possess the following qualifications:
- Ability to work varied hours/days (holidays, weekends, overtime/call outs).
- Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.
- Ability to add, subtract, multiply and divide numbers.
- Ability to deliver outstanding customer service to all internal consistently and external customers.
- Ability to meet internal deadlines consistently.
- Strong organization skills and attentiveness to detail.
- Ability to remain flexible and adaptable, willing, and able to adjust to rapidly changing priorities.
- Must have the ability to work independently as well as with others.
- Ability to maintain a professional demeanor always.
- Fundamental knowledge of special service equipment/network connections.
- Knowledge of:
- Radio Frequency fundamentals
- Radio Frequency behaviors
- Radio Frequency spread spectrum technologies
- Electronic and digital theory/principles
- Wireless network trouble diagnostics
- Service orders, trouble tickets and circuit diagrams
- Obtain and maintain certification to climb poles and ladders.
- Tolerance to work aloft and in confined spaces.
- Must possess the ability to perceive difference in colors.
- Manual dexterity, able to use small hand tools.
- Must possess the ability to distinguish audible tones/levels.
- Ability to drive on behalf of the company in a safe manner.
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Special Services Technician work involves driving a motor vehicle approximately 50% of the time and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) to handle, lift, and carry objects over 50 lbs.
Work Environment
The Special Services Technician will frequently work in extreme temperatures (-30
- to 110
- Fahrenheit), and heights over 15 feet. They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), and loud/high noise levels. Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency) the Equipment Technician will work in a well-lighted area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time.
Diverse Workforce / EEO
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.