Overview
Brief Job Description (essential functions of the job):
The City of Boston’s Department of Innovation and Technology is seeking a Data Center Operator to join our Infrastructure Team.
Responsibilities
Job Responsibilities:
Under the general supervision of Manager or Assistant Manager of Operations, responsibilities include:
Minimum Entrance Qualifications:
Terms:
Union/Salary/Grade: SEIU / RL-15
Hours per week: 35
Brief Job Description (essential functions of the job):
The City of Boston’s Department of Innovation and Technology is seeking a Data Center Operator to join our Infrastructure Team.
Responsibilities
Job Responsibilities:
Under the general supervision of Manager or Assistant Manager of Operations, responsibilities include:
- Printing of reports, notices, and billing.
- Escalation of troubles to DoIT Management.
- Basic troubleshooting of technical issues.
- System alert monitoring.
- Password resets.
- Other related duties as required.
Minimum Entrance Qualifications:
- Must be technically literate and willing to learn.
- A high school diploma required; an associate's or bachelor's degree is preferred.
- Able to move objects (such as computer paper) weighing 50 pounds or more.
- Experience entering data or information into a terminal, PC, or keyboard device.
- Able to do job duties by learning through job-related materials and primarily through oral instruction and observation.
- Experience using Google Suite and Microsoft Office.
- Experience operating Xerox printers and their commands.
- Ability to act independently to interpret computer-issued error messages and take appropriate action.
- Ability to follow written and oral instructions to ensure the operation of the City's computer room equipment and to prepare and maintain logs and records.
- Must be willing to work Days/Nights, weekends, and holidays when required.
- Experience working with enterprise ticketing systems.
- Must be detail-oriented and able to consistently follow established processes and procedures.
- Must possess strong people interaction skills, including good customer service and telephone skills, as well as oral and written communication skills.
- Working knowledge & experience working with PC Hardware, Apple Products, & Software applications.
- Ability to respond to telephone calls, emails, and other requests for DoIT support. Ensures all requests are documented and entered into DoIT's ticketing system of record.
- Ability to document, track, and monitor technical problems to ensure a timely resolution.
- Ability to support and troubleshoot software and hardware problems for end-user applications and systems including but not limited to operating systems (e.g., Windows, Apple, iOS, Android), common productivity tools (e.g., Microsoft Office, GSuite/Google Apps), print drivers, web browsers, network and file shares, and other tools/systems as required.
- Ability to perform computer administrative tasks for callers that may include but are not limited to resetting passwords, unlocking accounts, and troubleshooting other routine and/or semi-routine user computer issues.
- Ability to provide timely, professional, accurate, and courteous customer support to all callers while attempting first-call resolution to problems.
- Ability to run periodic system monitoring scripts to validate applications & services are running.
Terms:
Union/Salary/Grade: SEIU / RL-15
Hours per week: 35