How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Customer service position responsible for meeting the highest standards of customer service in the Department of Radiology. Schedules Interventional Radiology clinics and procedures, and facilitates communications between patients, the public, payers, referring physicians and other health care providers seeking access to Michigan Medicine clinical and/or administrative personnel, or services.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
SCHEDULING
Monday-Friday 8:30am-5:00pm, with the option for 4 10's after completing training. 40 hours per week.
Work Locations
NCAC, Room 2713
48109-2435
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Customer service position responsible for meeting the highest standards of customer service in the Department of Radiology. Schedules Interventional Radiology clinics and procedures, and facilitates communications between patients, the public, payers, referring physicians and other health care providers seeking access to Michigan Medicine clinical and/or administrative personnel, or services.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
SCHEDULING
- Coordinate the scheduling of patient and physician appointments and referrals in MiChart.
- Coordinate interventional procedures with other radiological studies and/or anesthesia.
- Obtain outside films and labs prior to patient procedure.
- Perform all other administrative duties related to the scheduling process.
- Identify and track reoccurring scheduling/operational problems and participate in resolution.
- Communicate/collaborate with internal and external customers to ensure an integrated approach to service.
- Proactively serve as a liaison between customers and internal Michigan Medicine personnel to ensure adequate response and customer/patient satisfaction.
- Call and confirm patient appointments.
- Answer incoming phone calls and triage to appropriate location.
- Maintain accurate patient charting per departmental processes and policies.
- Utilize paging system to contact appropriate staff as required.
- Distribute patient appointment reminders when requested.
- Demonstrate ability to complete multiple tasks independently.
- Required to have knowledge and adhere to Michigan Medicine and Departmental policies and procedures.
- Maintain security of all databases and confidential personnel and patient information.
- High School diploma or equivalent.
- 3-4 years of customer service experience.
- Prior experience performing complex scheduling.
- Familiarity with obtaining medical records or professional medical billing.
- Must have demonstrated good communication skills, both written and verbal.
- Excellent attendance record.
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
- Ability to work independently in an ever-changing and potentially stressful environment.
- Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
- Ability to spell correctly and use proper grammar. Good oral and written communication skills.
- Strong organizational skills.
- Working knowledge of MiChart.
- Familiarity with medical terminology.
- Experience in a health care environment.
Monday-Friday 8:30am-5:00pm, with the option for 4 10's after completing training. 40 hours per week.
Work Locations
NCAC, Room 2713
48109-2435
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.