General Purpose
This position supports the City’s public engagement efforts with a specific focus on creating a warm, welcoming, and informative experience for all visitors, including non-native English speakers to the reception area of the third floor of City Hall. This position is additionally responsible for providing administrative support to department staff with an emphasis on clerical support.
Union Affiliation:American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 14: $26.22-$29.20 Hourly
Essential Job Functions
Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.
Applications for our employment opportunities are only accepted online through our Government Jobs website.
For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [email protected] .
This position supports the City’s public engagement efforts with a specific focus on creating a warm, welcoming, and informative experience for all visitors, including non-native English speakers to the reception area of the third floor of City Hall. This position is additionally responsible for providing administrative support to department staff with an emphasis on clerical support.
Union Affiliation:American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 14: $26.22-$29.20 Hourly
Essential Job Functions
- Provide support for language access in connection with budgetary, administrative and in-take support for the City of Burlington Language Access Plan and assist with outreach, translation and interpretation requests; assist constituents with language access concerns across the City; obtain quotes from language assistance providers and maintain relationships with providers.
- Communicate with constituents via interpreters either virtually or in-person, in accordance with the City of Burlington Language Access Policy and the Vermont Human Rights Commission Guidelines on language access.
- Provide administrative support for the department staff, including work with public boards, committees and events. This support includes, but is not limited to, circulate agendas; schedule meetings and meeting space; warn meetings; record, transcribe and distribute minutes; assure follow-through to meeting issues; maintain records and files; assist in developing and disseminating outreach materials, publicity and signage plans; facilitate communication with other City Departments.
- Handle posting information created by other staff on CEDO social media platforms and Front Porch Forum
- Prepare documents for electronic signature using DocuSign
- Process time cards for Trusted Community Voices (TCVs)
- Manage the third floor of City Hall ’s front office to foster a warm, welcoming, inclusive, and informative experience for visitors.
- Greet constituents via in-person, telephone and email communication and provide appropriate resources or route questions/concerns to appropriate individuals; following-up on constituent concerns in the capacity of short, medium and long-term case management.
- Maintain a database of constituent contacts that categorizes issues of concern from the Burlington public to help inform leadership on policy making.
- Secure and maintain a constituent or customer relationship management (CRM) software that optimizes the City’s outreach and in-take communications with the public.
- Manage telephone and email communication for the Resource and Recovery Center (RRC) and provide appropriate resources and alert City leadership of urgent or recurring trends.
- Inform appropriate staff members that their visitors have arrived and ensure that all visitors are accompanied when visiting the third floor of City Hall.
- Open, sort and distribute mail.
- Update and/or maintain records manually or by computer as may be required.
- Assist the Department with document management, specifically in the transition of shared drive document storage to cloud-based document storage.
- Serve as Point of Contact for the Department’s public records requests (Freedom of Information Act) and support timely response to FOIA.
- Update various department data reports with information received.
- Respond to email communications as directed.
- Perform routine mathematical calculations as required by functional assignment.
- Performs other clerical duties as needed such as filing, shredding, photocopying and collating.
- Assist in the preparation of grant applications and other documents, including word processing, photocopying and distribution.
- Assist in maintaining department web page.
- Provide research support for department staff as requested.
- Updating and disseminating brochures and program information.
- Assist department staff with special projects.
- Other duties as required.
- Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
- Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
- Completion of an Associate’s Degree and three years’ experience in an office environment. Additional experience may be substituted for a degree requirement on a two-for-one year basis.
- Computer proficiency in word processing, spreadsheets, database, web and desktop publishing applications required.
- Specific proficiency in Word, Excel, Access, Front Page, Publisher, PowerPoint and Adobe Acrobat required.
- Ability to be able to work in a team environment, while also being self-directed.
- Ability to adapt to changing job duties and be able to multi-task.
- Ability to be able to assume administrative responsibility and carry out tasks with minimal instruction.
- Ability to be able to plan, organize and coordinate workload of self and subordinate(s).
- Ability to display excellent verbal and written communication skills.
- Ability to interact well with the public.
- Some evening work required.
Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.
Applications for our employment opportunities are only accepted online through our Government Jobs website.
For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [email protected] .