TITLE: Sales and Service Technician II
LOCATION: Wausau, WI, 1851 N 14th Ave
UNION: CWA 4671 / 46
INTERNAL POSTING DATES: 03/08/2024 - 03/15/2024
WAGE RANGE:$18 - $34 Hourly
Summary
Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.
General Duties
Duties include, but are not limited to, the following:
Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.
Tools and Equipment Used:
LOCATION: Wausau, WI, 1851 N 14th Ave
UNION: CWA 4671 / 46
INTERNAL POSTING DATES: 03/08/2024 - 03/15/2024
WAGE RANGE:$18 - $34 Hourly
Summary
Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.
General Duties
Duties include, but are not limited to, the following:
- Driving: Frequent
- Travel: Moderate
- Install and maintain inside wire for residential/business broadband (HSI/Video) service
- Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
- Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers
- Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units
- Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
- Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements
- Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add
- Place aerial and buried plant and service drops
- Navigate web, set up Business/Residential computers and demonstrate to customers
- Support and actively participate in the promotion of Company products and services
- Must be able to adapt to changes in the business that include advances in technology and new skills and procedures
- Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner
- High School Diploma or equivalent
- Experience in telecommunications installation and maintenance
- Basic keyboard and software skills
- Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear
- Must complete company provided training and demonstrate ability to complete full installs
- Ability to work independently and desire to work ‘face-to-face’ with customer
- Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
- Valid driver’s license and satisfactory driving record; CDL preferred
- Must be available for flexible scheduling, holidays, after hours and call-outs
- TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.
Tools and Equipment Used:
- Cable Locator
- Hand Tools
- Hand Held Terminal
- Various Test Equipment
- 4 Tel Test System
- Laptop Computer
- Splicing Equipment
- Fiber Optic Testing Equipment