General Description
POSTING TYPE: Open Competitive
DEPARTMENT: Social Services
HOURS: Full-time
PREFERRED HIRING RANGE: $53,925 - $60,666/yr (Salary Grade 106)
FULL SALARY RANGE: $53,925 - $84,258/yr
LOCATION: Hybrid; telework and in person at Northern Service Center, West St. Paul
UNION: AFSCME 306
CLOSE DATE: 4:30 p.m. on 9/13/2024
Come join us at Dakota County and "Be more". Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers – the kind of careers that make a difference in people's lives.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
Under general supervision, this position is a dynamic component of Community Living Services Intake and their related processes. This position is responsible to serve a lead role within assigned tasks, provide recommendations to management as well as provide direction to others performing work within related processes. Case specialist positions in the Department supervise, administer, and implement client based programs, involving direct contact with people served by the Community Living Services program area, and contain multiple types of responsibilities within each role.
The primary function of this position is to speak with individuals via phone and complete preliminary screening tasks in order to provide information, resources, and referrals, as well as provide support to Social Workers within Community Living Services. This position will require significant interaction with community contacts, individuals seeking services, Social Workers, Case Managers, and others to ensure callers receive sufficient information to determine their next steps. The Case Specialist in Community Living Services will support the day to day functioning of intake and will require strong organizational and multi-tasking capabilities.
Minimum Qualifications
NEED TO HAVE QUALIFICATIONS:
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.
Knowledge, Skills & Abilities And Work Environment
SELECTION PROCESS: The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.
POSTING TYPE: Open Competitive
DEPARTMENT: Social Services
HOURS: Full-time
PREFERRED HIRING RANGE: $53,925 - $60,666/yr (Salary Grade 106)
FULL SALARY RANGE: $53,925 - $84,258/yr
LOCATION: Hybrid; telework and in person at Northern Service Center, West St. Paul
UNION: AFSCME 306
CLOSE DATE: 4:30 p.m. on 9/13/2024
Come join us at Dakota County and "Be more". Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers – the kind of careers that make a difference in people's lives.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
Under general supervision, this position is a dynamic component of Community Living Services Intake and their related processes. This position is responsible to serve a lead role within assigned tasks, provide recommendations to management as well as provide direction to others performing work within related processes. Case specialist positions in the Department supervise, administer, and implement client based programs, involving direct contact with people served by the Community Living Services program area, and contain multiple types of responsibilities within each role.
The primary function of this position is to speak with individuals via phone and complete preliminary screening tasks in order to provide information, resources, and referrals, as well as provide support to Social Workers within Community Living Services. This position will require significant interaction with community contacts, individuals seeking services, Social Workers, Case Managers, and others to ensure callers receive sufficient information to determine their next steps. The Case Specialist in Community Living Services will support the day to day functioning of intake and will require strong organizational and multi-tasking capabilities.
Minimum Qualifications
NEED TO HAVE QUALIFICATIONS:
- Bachelor's degree in human services or a related field
- Combination of related education and experience with social services to total four years
- Valid Driver's License
- Previous experience in Human Services
- Experience with disability and/or aging services
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.
- Assist with the answering of phones and returning/triaging calls in a timely manner.
- Determine client need, level of service, and eligibility for identified client; provide education and support to client about program services and how to maintain benefits.
- Locate financial/insurance information using MAXIS to support caller inquiries.
- Review online information submission forms and make return calls to those seeking assistance.
- Recommend policies and procedures to management, assist in the development of new programs, may establish or revise existing program guidelines.
- Handle confidential client records and other information as needed, and collect and track initial client demographic data
- Research and compile information from a variety of sources and prepares statistical analysis and reports on various programs
- Demonstrates a commitment to support cultural diversity County wide, actively supports the County's inclusion, diversity and equity initiatives, and works to address the needs of diverse and underserved communities
- Develop databases or spreadsheets to track program/intake information and develop queries for reporting purposes
- Other duties as assigned
Knowledge, Skills & Abilities And Work Environment
- Knowledge of State laws and rules, County policy and applicable guidelines and mandates related to program and service delivery.
- Knowledge of department programs and procedures related regulations and policies.
- Knowledge of data privacy regulations.
- Knowledge of community resources and programs.
- Interviewing skills.
- Demonstrated skill in organization, detail orientation, and logical thinking.
- Ability to work under stress and deal with multiple tasks at once.
- Comprehensive knowledge of computer software and information systems.
- Ability to communicate effectively both orally and in writing.
- Demonstrates an understanding of and respect for the diversity of customers, co-workers, and supervisors, including individuals with a disability or whose first language may be other than English.
SELECTION PROCESS: The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.