Description

Job Summary:

Under indirect supervision, provides clerical support to the department; diverse duties require limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual departments and may include a combination of answering telephones, bookkeeping, typing or word processing, office supply ordering, office equipment operations, research, billing and filing, department/providers' payroll and typing of confidential documents.

Essential Functions

• Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Operates in a high volume, highly structured call center environment by responding to incoming calls and follow ups on outgoing calls left on message lines.
• Uses tact and diplomacy in handling difficult interactions with members.
• Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
• Answer and screens departmental telephone calls; responds and expedites requests; and takes messages.
• Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate to guidelines.
• Determine if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate individual.
• Schedule and verify appointments for respective referrals, waiting lists, repeat benefited customers and outreach to selected patient members.
• Prioritizes member needs and offers alternatives to members when appropriate
• Must perform all of the above duties while meeting established standard of performance for quality and productivity.
• Performs clerical duties which may include processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel, remind, and reschedule appointments.
• Provide patient/visitor reception and end of visit checkout. Perform cashier functions related to patient revenue.
• Post charges, payments and adjustments as related to patient revenue. Perform retail services.
• Receive and batch documents for data entry. Perform data entry.
• Complete and organize standard forms and documents to support the business unit.
• Process materials, product orders; maintain, receive and store departmental inventory of materials, products and supplies; corrects discrepancies.
• Maintain departmental logs.
• Assist with work that supports the provider’s practices and perform assigned duties as needed to ensure high quality customer service.
• Research and resolve assigned Health Connect work queues.
• Compile department statistics and prepare reports and charts.
• Prepare provider schedules, where applicable.
• Act as a resource for other employees.
• Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
• Perform other related duties as assigned including special projects
  
  

Grade 5

Job Qualifications

Minimum Education

High School Diploma/GED.

Required Licensure, Certification, Registration Or Designation

None

Minimum Work Experience And Qualifications

• One year work experience in medical environment to include screening of patients requests according to medical guidelines, for the purpose of determining appropriate services & appointment types. OR One year work experience to include determination of applicable fees, charges by scrutinizing complex fee schedules, effective collection of set fees & charges.
• High degree of accuracy required.
• Proven communication skills, verbal/written.
• Ability to work independently, organize & complete work with minimal supervision.
• Ability to exercise good judgment, perform work effectively & cooperatively.
• Good attendance record.
• Must be able to work in a Labor/Management Partnership environment.
  
  

Primary Location: California,Roseville,2120 Professional Dr. Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West Job Level: Entry Level Department: Roseville Hospital - Head and Neck-Hearing Aid Ctr - 0206 Pay Range: $33.94 - $37.51 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 25 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest