TITLE: Director, Technical Services

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Senior Vice President, SAP Center and Sharks Ice

POSTING DATED: June 4, 2025

Pay Range: The pay range for this role is $143,500 - $172,200 per year

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

SAP Center, TechCU and Sharks Ice are the heartbeat of SSE. These venues are where we work and where we play, where we entertain and create unique partnerships and guest experiences, and where we build communities and offer recreational opportunities. We provide culture, healthy opportunities, and economic impact to the Bay Area.

We are currently seeking a Director of Technical Services. This is a senior-level position and will oversee a high functioning staff that provides excellent Technical Services to our entire organization. , SSE embraces a broad spectrum of entertainment practices and is in a community built spaces where cutting-edge events take place. SAP Center’s 450,000 sq ft indoor arena includes administrative offices, NHL ice rink, approximately 18,000 seating capacity etc.

Sharks Ice and TechCU is 400,000 sq feet, 5 indoor ice surfaces and a 4,300 seat arena, the largest of its kind in North America and new home for the AHL San Jose Barracuda. We also have 2 additional community rinks, a 2- rink facility in Oakland and a 1- rink facility in Fremont.

Essential Duties and Responsibilities:

Lead a staff of 4+ full time people to operate the Technical Services functional area at a high level
Oversee the operations of SSE’s control rooms for all events, including hockey and non-hockey, managing a staff of 16 +
Supervise all digital and sound operations within and outside of our facilities. This includes Dak boards, Stadium Vision, Triple Play, NBC.
Determine departmental direction, strategy & priorities.
Manage department schedule and budget, including annual operating expenses and labor budget
Oversee part-time and full-time hiring, creating new positions as needed, and part-time employee pay scale
Oversee infrastructure improvements and equipment updates and upgrades.
Oversee IPTV systems including channel lineup and QR code implementation
In conjunction with our Event Managers, determine standard crew calls necessary for each event, stage show and sports production.
Alongside our Global Partnerships Team, provide high quality digital graphic content thru the mediums we have available to us (Stadium Vision, Dak Boards, Triple Play, exterior marquees)
Determine specs and best practices for content delivery and create comprehensive digital asset guide to share with internal and external parties
In collaboration with Sr. Production Manager, create updated venue technical guide for renters and external events
Oversee Senior Production Manager in guiding our relationship with IATSE . Maintain technical services compliance with standard operating procedures for all events.
Collaborate with content delivery and reporting specialist developing the most efficient workflow to parse out intelligible& relevant data
Collect and process invoices, manage purchases and payments and produce billings as needed.
Officiate and develop the budgets for the Audio Visual and Stagehand departments.
Coordinate with audio/visual, telecommunications, rigging, electrical consultants, and contractors on projects related to facility presentation & communications systems.
Act as house Audio/Visual technician, or Stage Manager for smaller staged events, or meetings.
Regulate the maintenance and repair of all audio/visual, telecommunications, and facilities equipment assigned by SVP of SAP Center and Sharks Ice.
Act as department’s primary point of contact with NHL Technical Operations
Collaborate with content delivery and reporting specialist developing the most efficient workflow to parse out intelligible& relevant data
Oversee SMT video and data integration for SSE
Top-level coordination with other functional groups, including:
IT – computers, software, account logins, encoders, music service, Wipro/IPTV, etc.
Engineering – lighting management
Booking & Events – developing billing model for services
Work with IT to develop updated digital asset management plan and file workflow
Partner with SVP on organizational capital budget process as it relates to Technical Services

Minimum Qualifications

Bachelor’s degree (or equivalent education and/or experience) in electronics, radio/ television, electrical engineering or a related field
15+ years’ hands-on experience in audio visual productions including rigging, lighting, sound, and electronic score board operations in a large multi-use stadium, arena or convention and sports complex and professional event production environment
Five (5) years’ experience in managing others, including regular and contract employees
Familiarity with federal and state labor laws
Proven ability to multi-task under high-pressure situations
Proficient in MS Office Suite (Word, Excel, Power Point) and virtual/ online meetings
Thorough knowledge in the maintenance of all AV/ Presentation Systems
Ability to communicate clearly and effectively verbally, and in writing, with a variety of stakeholders, both internal and external
Ability to bend at the waist, reach overhead and lift up to 15 lbs.
Physically navigate stairs and catwalks at SSE facilities during normal work hours and events.

Physical Requirements

Ability to sit, stand and utilize a computer for extended periods of time
Ability to communicate effectively via phone, email, and in-person meetings
Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
Ability to physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
May require travel to other company locations, and/or conferences and events within the Bay Area or in- or out-of-state locations

What We Offer

Competitive compensation (base salary and variable incentive plan)
Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
Pretax Transportation Benefit
401K (pre-tax and Roth options)
Generous Paid Time Off Policy
Minimum of 10 Paid Holidays and Wellness Days per year
Complimentary or discounted sports and concert tickets
Other League & partner discounts
Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
Potential for flexible scheduling and telework opportunities
Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.