Department: Cuyahoga County Job & Family Services
Location: Virgil E Brown building, 1641 Payne Ave., Cleveland, OH 44114
Anticipated Work Schedule: 8:30am-4:30pm, Monday-Friday
Reports To: Administrative Support Manager
Full Time or Part Time: Full
Regular or Temporary: Regular
Bargaining Unit: AFSCME 1746
Classified or Unclassified: Classified
FLSA: non-exempt
Wage: $19.25/hour --- new starting wage effective July, 2025 will be $19.64/hour
Summary: The Customer Service Aide (CSA) in Job & Family Services receives customers and inquiries in person at the Virgil E. Brown building, over the phone, via email, and through the customer portal, providing tier one customer service support. Strong attendance and punctuality are crucial in this position. Probation is 6 months and includes 3-4 weeks of training. Time off during training cannot be accommodated.
Essential Job Functions
High school diploma or equivalent. Computer literate; demonstrated ability/experience with Common Registration Information System - Enhanced (CRIS-E); OR other data base registration systems; prioritize work, meet deadlines and work cooperatively with others in a professional office setting.
Application Process
This is a competitive, classified position. The Personnel Review Commission (PRC) will check your application to make sure you meet the minimum qualifications. If you do, the PRC will invite you to take a civil service examination. The exam is specific to this position. Everyone who passes the exam goes on an eligibility list. To fill this opening, the PRC sends the hiring department and Human Resources (HR) a certified eligibility list with the top 25% candidates (or at least the ten highest scoring candidates, whichever is greater). HR helps the hiring department decide who from the certified list to follow up with for interviews and then a job offer.
Most of our communication with candidates is through email. Regularly check the email address you gave us in your job profile. Watch your Spam folder, just in case.
If we offer you a job, you must pass a drug screen and background check before the offer becomes final. Prior criminal convictions do not automatically disqualify you from employment; the County looks at criminal convictions on a case-by-case basis using the guidelines in Chapter 306 of the County Code.
EQUAL OPPORTUNITY EMPLOYER
Cuyahoga County is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the County realize its full potential. The County benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together.
The County is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation.
If you need assistance applying or participating in any part of the candidate experience, contact Human Resources at 216-443-7190 and ask to speak with a talent acquisition team member.
Location: Virgil E Brown building, 1641 Payne Ave., Cleveland, OH 44114
Anticipated Work Schedule: 8:30am-4:30pm, Monday-Friday
Reports To: Administrative Support Manager
Full Time or Part Time: Full
Regular or Temporary: Regular
Bargaining Unit: AFSCME 1746
Classified or Unclassified: Classified
FLSA: non-exempt
Wage: $19.25/hour --- new starting wage effective July, 2025 will be $19.64/hour
Summary: The Customer Service Aide (CSA) in Job & Family Services receives customers and inquiries in person at the Virgil E. Brown building, over the phone, via email, and through the customer portal, providing tier one customer service support. Strong attendance and punctuality are crucial in this position. Probation is 6 months and includes 3-4 weeks of training. Time off during training cannot be accommodated.
Essential Job Functions
- Provide preliminary contact with public, greet visitors, answers telephone, provide information and referral on available county and community resources, take messages and /or refer calls.
- Interview applicants or recipients to determine type of public assistance being requested (e.g. - review documents to determine what additional data is needed to complete applications; refer applicants and recipients to appropriate personnel, other agency, or community provider).
- Collect necessary verifications; perform inquiries and input into CRIS-E, PAM (Premier Appointment Manager), E-Gateway, OnBase, and CCIDS (Child Care Information Data) systems.
- Perform variety of clerical functions related to completion and maintenance of case records (e.g. - write and type reports, complete forms, assist with registration activities, mail out application packets upon request, respond to written inquiries, complete daily activity reports, maintain correspondence and case files.
- Perform general clerical tasks (e.g. - pick up, open, stamp, distribute and/or send out mail; copy work; count; compile; pick up and deliver supplies; count, sort, and collate materials).
- Assist in training of new employees.
- Attend meetings, workshops and training sessions.
- Performs other related duties as assigned
High school diploma or equivalent. Computer literate; demonstrated ability/experience with Common Registration Information System - Enhanced (CRIS-E); OR other data base registration systems; prioritize work, meet deadlines and work cooperatively with others in a professional office setting.
Application Process
This is a competitive, classified position. The Personnel Review Commission (PRC) will check your application to make sure you meet the minimum qualifications. If you do, the PRC will invite you to take a civil service examination. The exam is specific to this position. Everyone who passes the exam goes on an eligibility list. To fill this opening, the PRC sends the hiring department and Human Resources (HR) a certified eligibility list with the top 25% candidates (or at least the ten highest scoring candidates, whichever is greater). HR helps the hiring department decide who from the certified list to follow up with for interviews and then a job offer.
Most of our communication with candidates is through email. Regularly check the email address you gave us in your job profile. Watch your Spam folder, just in case.
If we offer you a job, you must pass a drug screen and background check before the offer becomes final. Prior criminal convictions do not automatically disqualify you from employment; the County looks at criminal convictions on a case-by-case basis using the guidelines in Chapter 306 of the County Code.
EQUAL OPPORTUNITY EMPLOYER
Cuyahoga County is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the County realize its full potential. The County benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together.
The County is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation.
If you need assistance applying or participating in any part of the candidate experience, contact Human Resources at 216-443-7190 and ask to speak with a talent acquisition team member.