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City of Boston

Dispatcher

MAFull-time

1mo

Overview

This is a provisional appointment.

Brief Job Description (essential Functions Of The Job)

Under general supervision, operates a two-way radio system for receiving and dispatching calls from and to City Mobile Units.

Responsibilities

Duties include but are not limited to:

  • Performs work of moderate difficulty in the receiving and referring of emergency and non-emergency calls to and from field personnel.
  • Enters into computer system information on motor vehicles relayed from field personnel to see if vehicles are eligible for impoundment and record same on ledger sheets.
  • Responsible for obtaining listings from the Registry of Motor Vehicles, stolen vehicle information, and assisting in or looking up locations for field personnel.
  • Maintains good public relations when answering calls from citizens.
  • Performs related work as required.

Minimum Entrance Qualifications

  • Ability to operate a radio communication system.
  • Ability to correctly interpret messages to ensure the dispatching of proper information requested.
  • Ability to transmit factual information and details with accuracy.
  • Ability to speak, read, and write English correctly and to enunciate clearly.
  • Ability to follow oral and written instructions.
  • Ability to take emergency and non-emergency telephone requests in a courteous manner.
  • Must be able to exercise good judgment and focus on detail as required by the job.

Boston Residency Required

Terms:

Union/Salary Plan/Grade: AFSCME/RA1-10

Hours per week: 40