Requisition #:

6858-6859CCF

# of openings:

1

Employment Type

Full time

Position Status

Permanent

Category

Non-Bargaining

Workplace Arrangement

Hybrid

Fund

1199SEIU Child Care Fund

Job Classification

Non-Exempt

Responsibilities

Responsible for reconciling and processing Summer Day Camp and Holiday Program provider invoices
Review invoice submission for proper documentation.
Validate member program usage.
Data entry of service provider invoices into Oracle EBS system.
Resolve disputed costs and discrepancies.
Adjust and reconcile provider bills.
Respond to provider inquiries.
Maintain provider payment files.
Process quarterly and annual reimbursement programs
Produce and review daily and weekly reimbursement reports; submit to management for approval.
Research outstanding member documentation and eligibility issues; follow up with members as needed.
Reconcile, post, and apply member copayments to copayment-related programs.
Respond to member inquiries via email, mail, fax, and phone.
Research and follow-up with members regarding copayments, outstanding balances, and vendor disputes.
Assist walk-in members as needed.
Present at service provider workshops and member trainings.
Facilitate the training and development of junior staff on unit standard operating policies and procedures
Log program change requests; generate stop payments and process tax status changes.
Perform special projects and assignments as directed by management.

Qualifications

High School Diploma or GED required
Minimum two (2) year of data entry and two (2) year of customer service experience required
Familiarity with basic accounting practice preferred
Basic skill level in Microsoft Word and Excel
Knowledge of KIDS, RightFax, SmartSheet preferred
Excellent verbal and written communication skills; able to handle multiple priorities and work well under pressure and independently
Excellent interpersonal and analytical skills; interact professionally with union members, vendors and colleagues