Primary Objective
Performs a full range of radio and telephone operational duties in a 24 hour facility. Uses a computer-aided dispatch system to answer and assign emergency and non-emergency calls for Police and Fire and gathers and relays critical information to law enforcement officers in accordance with established procedures. Monitors multiple complex public safety radio frequencies and operates a variety of communications equipment, including radio consoles, telephones and computer systems.
Apply to be a 911 Telecommunicator for the City of Bloomington Video:
Bloomington Police Department’s
Mission : To always be respectful while keeping our community safe.
Vision : To be the most respected police department
Core Value : Respect. Demonstrated through our compassionate and hones service.
CITY VALUES & EXPECTATIONS
MINIMUM QUALIFICATIONS
Supervision Of Others
This position does not supervise others.
Conditions Of Employment
Continued behaviors consistent with Bloomington Police Department’s:
Mission: To always be respectful while keeping our community safe.
Vision: To be the most respected police department
Core Value: Respect. Demonstrated through our compassionate and hones service.
2024 Pay Range: $31.41 – $34.64 per hour
2024 Full Salary Range: $31.41 – $41.23 Hourly
Newly hired employees shall generally start at Step 1 of the Wage Scale. However, the City retains the right to start newly hired employees at Step 2 or 3, based on prior experience as a PST. Employees hired at Step 2 shall progress to Step 3 after 1 year of service and to Step 4 after two years of service. Employees hired at Step 3 shall progress to Step 4 after 1 year of service. However, no employee shall advance to the Longevity Steps of the Wage Scale (Step 7) until completion of the respective 10 years of service as a PST with the City of Bloomington.
Step 1: $31.41 (new hire)
Step 2: $32.99 (after 1 year of service)
Step 3: $34.64 (after 2 years of service)
Step 4: $36.37 (after 3 years of service)
Step 5: $37.57 (after 4 years of service)
Step 6: $38.81 (after 5 years of service)
Step 7: $41.23 (after 10 years of service)
Full-Time; Non-Exempt; Union (IAFF); Benefits Eligible per Union Contract
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.
Benefits
Benefits for regular, full-time employees of the City of Bloomington (with the exception of 24 hour firefighters and 24 hour fire fighter/paramedics) include the following:
The City of Bloomington (City) is asking you to supply information (data) as part of your application for employment with the City. The Minnesota Government Data Practices Act (MGDPA) classifies this data as private data about you. The law does not require you to provide the data and there is no legal consequence for refusing to provide the data. However, if you do not provide the requested data, the City may not have enough information to consider your application and you may not move forward in the selection process. If you do provide the data, City employees and its agents may have access to your private data if their work assignments reasonably require access. The hiring manager or supervisor, human resources employees, and members of an interview panel, which may include non-City employees, will have access to some of your private data during the application and selection process. State or federal law or a court order may allow others to have access to your data also. The City will not disclose any of your private data to any member of the general public without your permission. The MGDPA classifies the following information as public data about applicants: veteran status, relevant test scores, rank on eligible list, job history, education and training, and work availability. If you are a finalist for the position, your name is also public. A "finalist" is a person the City selects for an interview. Do you agree to supply the data the City is requesting as part of your application for employment?
I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position. Attaching a resume is NOT a substitute for completing an answer. If a question is answered by the statement "See Resume", the question will be treated as if there is no answer. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable to you, please indicate N/A.
I have read and understand the above instructions regarding supplemental questions.
This is a reminder that you should check your Spam/Junk folder as emails from the City of Bloomington might end up being received in those folders and not your inbox. Please note that the City won't send out communications until after the job posting has officially closed unless the posting clearly states otherwise. Please acknowledge that you have read and understood this informational message.
Did you read and review the Working Conditions and Physical Demands checklist and the Remote Work availability? Once you click on the link
The advertised wage for this position is $31.41 - $34.64 hourly, depending on qualifications. If selected, would you be willing to accept a starting wage in this range?
Please indicate your highest level of education.
If you indicated you have post-secondary education, please summarize coursework or list degree earned, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.
08
Are you able to accurately type a minimum of 35 WPM?
Do you have working knowledge of Windows-based software and various other computerized electronic, telecommunications equipment?
Are you able to work on a rotating schedule, including nights, weekends, and holidays to ensure 24/7 coverage?
Do you possess a 911 dispatch certification?
Do you have work experience in a call center, multi-tasked oriented work environment or other similar related work?
If you indicated you have work experience in a call center, multi-tasked oriented work environment or other similar related work, please list the employer name, job title, and dates of employment. If not, please put N/A.
14
Do you have any work experience as 911 Telecommunicator with a city, county or state agency or experience with Police, Fire or EMS (Emergency Medical Services) dispatching?
If you indicated you have work experience as an 911 Telecommunicator, please list the employer name, job title, and dates of employment where you gained emergency dispatch experience. If not, please put N/A.
16
Do you have any other work or volunteer experience in the public safety field? (i.e. police, fire or EMS?)
If yes, please describe that experience. Include name of employer, dates of employment, job title and a brief description of duties or responsibilities. If not, please put N/A.
18
Do you have work experience with police Computer Aided Dispatch (CAD) Systems?
Do you have a current MNJIS (MN Justice Information System) certification?
Do you possess working knowledge of law enforcement and fire department policies and procedures?
Are you familiar with the City of Bloomington geography?
Do you fluently speak a second language, in addition to English, that has a recognized presence in the community? Recognized prevalent languages in the City of Bloomington are Spanish, Somali, Vietnamese, Chinese Mandarin, and Cambodian [Khmer]. Fluent means you can sustain a conversation, demonstrate intelligible pronunciation which doesn't interfere with understanding, and communicate at informal and some formal levels.
If you indicated you speak a language other than English that you are FLUENT in, please list the language(s) and years spoken. If not applicable, please indicate N/A.
24
This Question Is To Determine Your Status As a Veteran Under The Veteran's Preference Statute, Minnesota Statutes, 43A.11. Please Check The Statement Below Which Best Describes Your Current Veteran's Status
If you are a Veteran and achieve the minimum passing rating, do you wish to apply your veteran's preference bonus points? If you answer yes, you MUST complete the City of Bloomington's Veteran Preference Questionnaire (
Performs a full range of radio and telephone operational duties in a 24 hour facility. Uses a computer-aided dispatch system to answer and assign emergency and non-emergency calls for Police and Fire and gathers and relays critical information to law enforcement officers in accordance with established procedures. Monitors multiple complex public safety radio frequencies and operates a variety of communications equipment, including radio consoles, telephones and computer systems.
Apply to be a 911 Telecommunicator for the City of Bloomington Video:
Bloomington Police Department’s
Mission : To always be respectful while keeping our community safe.
Vision : To be the most respected police department
Core Value : Respect. Demonstrated through our compassionate and hones service.
CITY VALUES & EXPECTATIONS
- Models and contributes to a positive work environment, culture of communication, engagement and safety
- Embraces the City’s shared values and contribute towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly
- Communicates effectively and respectfully with employees and the public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
- Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
- Answers, evaluates, and prioritizes emergency and non-emergency calls and requests for service using training and policies to screen requests for emergency services
- Assigns appropriate emergency personnel accurately and efficiently while emphasizing officer and emergency personnel safety
- Triage, prioritize, properly categorize, and initiate the correct emergency response promptly in a limited time with limited or no supervision
- Monitors status and location of emergency personnel on patrol and special details, including surrounding community radio channels
- Provides computer-stored data from local, state, and national computers to Police personnel
- Demonstrating clear and effective communications and active listening with public safety responders using appropriate terminology, codes, and signals
- Demonstrating clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked.
- Providing pre-arrival and post-dispatch instructions to those that are requiring assistance during high stress situations, such as telephone cardiopulmonary resuscitation, active shooter, and entrapments
- Utilizing language interpretation services and coordinating with mental health resources for appropriate contacts with callers who have mental health or language barriers to receiving help
- Documenting incident details quickly and accurately to establish incident urgency, categorizing the incident type and obtaining the proper help for the caller
- Relaying initial information for dispatch accurately, reviewing the call for service details, and assuming incident command until first responders arrive
- Conducting health and safety status checks of responders and using other available technology to ensure on-scene responders’ safety
- Documenting thoroughly and accurately
- Completing training, certifications, and competencies as needed by actively seeking training, completing the training and certifications required for assigned PST positions, and completing continuing education and career development as necessary
- Following established agency policies and procedures, being aware of liability to the agency, and adhering to federal disclosure and privacy laws
- Monitors closed circuit televisions throughout the police department and City Hall
- Performs data entry and retrieval, and other tasks as needed or assigned
- Other duties as apparent and assigned
- Knowledge of the geography of the City of Bloomington: boundaries, roads/street system, addresses, etc.
- By the end of the probationary period, thorough knowledge of the policies, procedures, processes, laws, ordinances, and regulations affecting public safety call-taking and the ability to apply them appropriately
- Adhere to policy and procedure requirements that are stringent, rigorous, and unwavering, including situations where policy or procedures are unclear including confidentiality of information and trustworthiness while dealing with sensitive information
- Communicate clearly, concisely, and effectively; relay details accurately; listen actively; think and act quickly
- Maintaining a calm demeanor under chaotic and stressful circumstances, multiple conversations, and f requently noisy environments
- Compile and analyze operational data and prepare and maintain accurate records
- Effectively interact with people of different social, economic, and ethnic background
- Establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies
- Follow instructions, spell correctly, and write clearly
- Handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations
- Ability to use debriefing tools, stress management techniques. and critical incident response models to deal with mental or emotional strain or tension resulting from adverse or very demanding circumstances
- Maintain regular, reliable, and punctual attendance
- Provide effective customer service and deal tactfully and courteously with a demanding public that may be hostile, confusing, or emotional
- Able to handle complaints and difficult situations, remaining calm under pressure
- Remember and record names, numbers, and locations accurately
- Read and interpret geographical spatial data and maps quickly and accurately
- Resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe
- Operate computer systems with specialized software and enter data via keyboard and software with speed and accuracy
- Organize and prioritize work to meet deadlines and accomplish tasks
- Able to use logical critical thinking and decision-making skills to rapidly evaluate situations to solve problems, establish priorities, resolve matters, and pass on information as needed
- Friendly and tactful personality
MINIMUM QUALIFICATIONS
- High School Diploma or Equivalent
- Accurately type a minimum of 35 WPM
- Dependable, self-motivated, and team-oriented, with a desire to provide a service to the community
- Working knowledge of Windows-based software and various other computerized electronic, telecommunications equipment
- Flexibility to adapt to changes
- Have great attention to detail and empathy towards the customers’ needs and concerns
- Must be able to adapt and function, without reservation, in high-stress situations
- Must pass a background investigation that meets all local, state, and federal requirements as well as to be without felony convictions.
- Must be able to work on a rotating schedule, including nights, weekends, and holidays to ensure 24/7 coverage
- Subject to call back and hold over to maintain minimum staffing 24/7
- This position is designated as essential and must report to work during times when the government/agency is closed
- 911 dispatch certification
- Two years of work experience in a call center, multi-tasked oriented work environment or other similar related work
- Experience as a 911 Telecommunicator with a city, county or state agency or experience with Police, Fire or EMS (Emergency Medical Services) dispatching
- Work or volunteer experience in a public safety environment (i.e., police, fire, EMS)
- Work experience with police Computer Aided Dispatch (CAD) systems
- Current MNJIS (MN Justice Information System) certification
- Knowledge of law enforcement and fire department policies and procedures
- Familiarity with or knowledge of Bloomington city geography
- Ability to speak a second language, in addition to English that has a recognized presence in the community. (Spanish, Somali, Vietnamese, Chinese Mandarin, Cambodian, etc.)
Supervision Of Others
This position does not supervise others.
Conditions Of Employment
Continued behaviors consistent with Bloomington Police Department’s:
Mission: To always be respectful while keeping our community safe.
Vision: To be the most respected police department
Core Value: Respect. Demonstrated through our compassionate and hones service.
2024 Pay Range: $31.41 – $34.64 per hour
2024 Full Salary Range: $31.41 – $41.23 Hourly
Newly hired employees shall generally start at Step 1 of the Wage Scale. However, the City retains the right to start newly hired employees at Step 2 or 3, based on prior experience as a PST. Employees hired at Step 2 shall progress to Step 3 after 1 year of service and to Step 4 after two years of service. Employees hired at Step 3 shall progress to Step 4 after 1 year of service. However, no employee shall advance to the Longevity Steps of the Wage Scale (Step 7) until completion of the respective 10 years of service as a PST with the City of Bloomington.
Step 1: $31.41 (new hire)
Step 2: $32.99 (after 1 year of service)
Step 3: $34.64 (after 2 years of service)
Step 4: $36.37 (after 3 years of service)
Step 5: $37.57 (after 4 years of service)
Step 6: $38.81 (after 5 years of service)
Step 7: $41.23 (after 10 years of service)
Full-Time; Non-Exempt; Union (IAFF); Benefits Eligible per Union Contract
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.
Benefits
Benefits for regular, full-time employees of the City of Bloomington (with the exception of 24 hour firefighters and 24 hour fire fighter/paramedics) include the following:
- 10 days paid vacation per year
- 13 days paid personal leave per year
- 13 paid holidays per year
- 12 weeks paid parental leave
- Employee health and dental insurance
- Paid employee life insurance
- Paid employee disability insurance
- Employer/employee paid pension
- Deferred compensation
- Tuition assistance program
- Health club membership reimbursement
- Flexible spending account
- Employee Assistance Program
- Other optional benefits
- Great suburban location, on bus line
- Free employee parking
- (Union contracts may vary from the above list.)
The City of Bloomington (City) is asking you to supply information (data) as part of your application for employment with the City. The Minnesota Government Data Practices Act (MGDPA) classifies this data as private data about you. The law does not require you to provide the data and there is no legal consequence for refusing to provide the data. However, if you do not provide the requested data, the City may not have enough information to consider your application and you may not move forward in the selection process. If you do provide the data, City employees and its agents may have access to your private data if their work assignments reasonably require access. The hiring manager or supervisor, human resources employees, and members of an interview panel, which may include non-City employees, will have access to some of your private data during the application and selection process. State or federal law or a court order may allow others to have access to your data also. The City will not disclose any of your private data to any member of the general public without your permission. The MGDPA classifies the following information as public data about applicants: veteran status, relevant test scores, rank on eligible list, job history, education and training, and work availability. If you are a finalist for the position, your name is also public. A "finalist" is a person the City selects for an interview. Do you agree to supply the data the City is requesting as part of your application for employment?
- Yes
- No
I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position. Attaching a resume is NOT a substitute for completing an answer. If a question is answered by the statement "See Resume", the question will be treated as if there is no answer. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable to you, please indicate N/A.
I have read and understand the above instructions regarding supplemental questions.
- Yes
- No
This is a reminder that you should check your Spam/Junk folder as emails from the City of Bloomington might end up being received in those folders and not your inbox. Please note that the City won't send out communications until after the job posting has officially closed unless the posting clearly states otherwise. Please acknowledge that you have read and understood this informational message.
- Yes
- No
Did you read and review the Working Conditions and Physical Demands checklist and the Remote Work availability? Once you click on the link
- Yes
- No
The advertised wage for this position is $31.41 - $34.64 hourly, depending on qualifications. If selected, would you be willing to accept a starting wage in this range?
- Yes
- No
Please indicate your highest level of education.
- High School Graduate or equivalent.
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher
- N/A
If you indicated you have post-secondary education, please summarize coursework or list degree earned, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.
08
Are you able to accurately type a minimum of 35 WPM?
- Yes
- No
Do you have working knowledge of Windows-based software and various other computerized electronic, telecommunications equipment?
- Yes
- No
Are you able to work on a rotating schedule, including nights, weekends, and holidays to ensure 24/7 coverage?
- Yes
- No
Do you possess a 911 dispatch certification?
- Yes
- No
Do you have work experience in a call center, multi-tasked oriented work environment or other similar related work?
- Less than two years
- 2 years
- +3 years
- Not applicable
If you indicated you have work experience in a call center, multi-tasked oriented work environment or other similar related work, please list the employer name, job title, and dates of employment. If not, please put N/A.
14
Do you have any work experience as 911 Telecommunicator with a city, county or state agency or experience with Police, Fire or EMS (Emergency Medical Services) dispatching?
- One year (or less) of experience
- Two years of experience
- Three to five years of experience
- Six or more years of experience
- No, I do not have work experience as an emergency dispatcher
If you indicated you have work experience as an 911 Telecommunicator, please list the employer name, job title, and dates of employment where you gained emergency dispatch experience. If not, please put N/A.
16
Do you have any other work or volunteer experience in the public safety field? (i.e. police, fire or EMS?)
- Yes
- No
If yes, please describe that experience. Include name of employer, dates of employment, job title and a brief description of duties or responsibilities. If not, please put N/A.
18
Do you have work experience with police Computer Aided Dispatch (CAD) Systems?
- Yes
- No
Do you have a current MNJIS (MN Justice Information System) certification?
- Yes
- No
Do you possess working knowledge of law enforcement and fire department policies and procedures?
- Yes
- No
Are you familiar with the City of Bloomington geography?
- Yes
- No
Do you fluently speak a second language, in addition to English, that has a recognized presence in the community? Recognized prevalent languages in the City of Bloomington are Spanish, Somali, Vietnamese, Chinese Mandarin, and Cambodian [Khmer]. Fluent means you can sustain a conversation, demonstrate intelligible pronunciation which doesn't interfere with understanding, and communicate at informal and some formal levels.
- Spanish - FLUENT
- Somali - FLUENT
- Vietnamese - FLUENT
- Chinese Mandarin - FLUENT
- Cambodian [Khmer] - FLUENT
- I am not FLUENT in those languages or I am FLUENT in another language
If you indicated you speak a language other than English that you are FLUENT in, please list the language(s) and years spoken. If not applicable, please indicate N/A.
24
This Question Is To Determine Your Status As a Veteran Under The Veteran's Preference Statute, Minnesota Statutes, 43A.11. Please Check The Statement Below Which Best Describes Your Current Veteran's Status
- I am not a Veteran
- I am a Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am the spouse of a deceased Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am the spouse of a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation and is unable to use the preference due to the disability
If you are a Veteran and achieve the minimum passing rating, do you wish to apply your veteran's preference bonus points? If you answer yes, you MUST complete the City of Bloomington's Veteran Preference Questionnaire (
- Yes
- No