Position Description
SALARY
Hiring Rate: $26.60/hourly
Grade 15, Non-Exempt Position, AFSCME-Human Services Unit and MNA
Our Mission: "Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All"
Our Values: Professional | Approachable | Responsive | Collaborative | Fair & Equitable
Stearns County derives strength from its workforce and provides a welcoming environment where all are respected, honored and valued. Are you passionate about helping people become self-empowered and want to make an impact on the residents of Stearns County? In this position, you will use your cultural competencies, knowledge of local resources, agencies, and programs to provide individuals with the tools needed for them to act on their own behalf. A career as a Case Aide provides the opportunity to be a community liaison while connecting individuals to appropriate services. Stearns County is committed to providing culturally responsive and integrated services that strengthen our community. If you have experience regularly collaborating with diverse populations and are able to effectively build relationships within our community, this may be your new career!
Position Objective
To engage with clients in the community, medical, employment, education and home setting to increase the focus of individual's successful participation with program areas such as social services, corrections, community health, medical, public assistance, employment and housing. This position may involve handling a large volume of phone calls and documents to help clients connect to various programs, services, and community resources. It also responsible for research, assisting clients, and navigating services through a person-centered inclusive approach and will use effective and innovative outreach and engagement strategies to achieve self-sufficiency for families and individuals.
Essential Duties And Responsibilities
These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
Minimum Qualifications and Desirable Knowledge, Skills and Abilities
Accountabilities Shared By All Employees
The primary responsibilities for this position will be performed approximately 100% of the time indoors. Will require frequent travel to off-site locations and minimal attendance at evening meetings. Will have infrequent exposure to health hazards and accidents; requires a low level of physical effort.
Extent of Supervision or Guidance Provided
Work is performed under the general supervision of the Human Services Supervisor.
Responsibility for Public Contact
Frequent.
Hours of Work, Testing and Interview Dates
Hours of Work
This position has a normal work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include some hours outside of normal work hours on occasion. Potential for a hybrid work environment and flexible work hours.
Interview Date
If you are selected to be interviewed for this position, interviews will be held on June 3, 2025. Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience.
If you require special accommodations to participate in the Stearns County hiring process, please contact us at 320-656-3606.
SALARY
Hiring Rate: $26.60/hourly
Grade 15, Non-Exempt Position, AFSCME-Human Services Unit and MNA
Our Mission: "Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All"
Our Values: Professional | Approachable | Responsive | Collaborative | Fair & Equitable
Stearns County derives strength from its workforce and provides a welcoming environment where all are respected, honored and valued. Are you passionate about helping people become self-empowered and want to make an impact on the residents of Stearns County? In this position, you will use your cultural competencies, knowledge of local resources, agencies, and programs to provide individuals with the tools needed for them to act on their own behalf. A career as a Case Aide provides the opportunity to be a community liaison while connecting individuals to appropriate services. Stearns County is committed to providing culturally responsive and integrated services that strengthen our community. If you have experience regularly collaborating with diverse populations and are able to effectively build relationships within our community, this may be your new career!
Position Objective
To engage with clients in the community, medical, employment, education and home setting to increase the focus of individual's successful participation with program areas such as social services, corrections, community health, medical, public assistance, employment and housing. This position may involve handling a large volume of phone calls and documents to help clients connect to various programs, services, and community resources. It also responsible for research, assisting clients, and navigating services through a person-centered inclusive approach and will use effective and innovative outreach and engagement strategies to achieve self-sufficiency for families and individuals.
Essential Duties And Responsibilities
These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
- Helps clients figure out which programs and services can help them become self-sufficient and works with them to gather and verify necessary documents.
- Reaches out to clients to make sure they keep their program services active.
- Screens phone calls and incoming documents to initiate a case for clients to access assessments for program services.
- Sets an example for how to communicate with state agencies, banks, landlords, employers, childcare providers, other agencies, and staff.
- Interviews clients, their families, and community resources to coordinate and set up services, and to verify information needed for program and service eligibility.
- Keeps records on clients' eligibility for programs and services and ensures documentation of activities in a variety of systems.
- Works closely with clients and a team of professionals to help clients achieve positive outcomes in social services, probation plans, and other objectives.
- Helps arrange and schedule meetings for clients; may need to transport or accompany clients and their families to service locations.
- Attends work regularly and in a timely manner.
- Performs other duties as assigned or apparent.
Minimum Qualifications and Desirable Knowledge, Skills and Abilities
- High School graduate or equivalent
- One year of post-secondary formal education and two years of progressively related experience providing service delivery to community members related to interpreter services, public assistance, community health, education, or human services OR four years of progressively related experience providing service delivery to community members related to interpreter services, public assistance, community health, education, or human services
- Valid Minnesota Driver's License or ability to obtain within 30 days of employment
- Reliable means of transportation and be able to travel to multiple locations around Stearns County
- Ability to develop community partnerships with diverse populations.
- Ability to recognize and respect cultural differences and provide appropriate services; ensuring customers feel safe and welcomed.
- Skilled in problem solving and resolving challenges.
- Ability to organize and prioritize a high-volume workload in an efficient manner.
- Ability to work independently and follow directions and guidelines.
- Ability to seek out resources and information.
- Ability to establish and maintain accurate records.
- Ability to effectively communicate verbally and in writing.
Accountabilities Shared By All Employees
- Performs job responsibilities in a manner consistent with the County's mission and values.
- Develops and maintains a thorough working knowledge of all department and County-wide policies, protocols and procedures that apply to the performance of this position.
- Develops respectful and cooperative working relationships with co-workers.
- Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
- Seeks opportunities for further personal growth and development.
- Represents the County in a professional manner to all internal and external contacts when doing the County's business.
- Complies with all rules and policies in order to maintain a safe work environment.
The primary responsibilities for this position will be performed approximately 100% of the time indoors. Will require frequent travel to off-site locations and minimal attendance at evening meetings. Will have infrequent exposure to health hazards and accidents; requires a low level of physical effort.
Extent of Supervision or Guidance Provided
Work is performed under the general supervision of the Human Services Supervisor.
Responsibility for Public Contact
Frequent.
Hours of Work, Testing and Interview Dates
Hours of Work
This position has a normal work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include some hours outside of normal work hours on occasion. Potential for a hybrid work environment and flexible work hours.
Interview Date
If you are selected to be interviewed for this position, interviews will be held on June 3, 2025. Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience.
If you require special accommodations to participate in the Stearns County hiring process, please contact us at 320-656-3606.