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Department
Academic & Student IT Product Management
Time Type
Full time
Work Modality
Hybrid 04 (On Campus 1 day/Month)
Union
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Summary
Job Description:
The IT Product Manager is a technology expert who provides strategic direction for one or more IT product domains and associated enterprise technologies, including the Enterprise Resource Planning (ERP) system, Workday, and/or Customer Relationship Management (CRM) system, Salesforce. This individual develops a deep understanding of the business area they support and lays out a product strategy that delivers value, addresses necessary fixes, and enhances functionality in support of university priorities. The incumbent leads complex technology projects, influences groups outside their direct span of control, develops and communicates the product roadmap and understands how it intersects with university priorities. This position’s responsibilities combine strategic business savvy with technical acumen to work with university-wide stakeholders, software vendors and internal IT teams to design and deploy technology solutions across the university in alignment with institutional priorities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Department
Academic & Student IT Product Management
Time Type
Full time
Work Modality
Hybrid 04 (On Campus 1 day/Month)
Union
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Summary
Job Description:
The IT Product Manager is a technology expert who provides strategic direction for one or more IT product domains and associated enterprise technologies, including the Enterprise Resource Planning (ERP) system, Workday, and/or Customer Relationship Management (CRM) system, Salesforce. This individual develops a deep understanding of the business area they support and lays out a product strategy that delivers value, addresses necessary fixes, and enhances functionality in support of university priorities. The incumbent leads complex technology projects, influences groups outside their direct span of control, develops and communicates the product roadmap and understands how it intersects with university priorities. This position’s responsibilities combine strategic business savvy with technical acumen to work with university-wide stakeholders, software vendors and internal IT teams to design and deploy technology solutions across the university in alignment with institutional priorities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Workday Analyst and/or Salesforce Analyst:
- Configure, maintain, troubleshoot, and enhance enterprise systems, such as Workday and/or Salesforce, to meet the organization’s policies, requirements, procedures, and best practices.
- Create, customize, and maintain reports, dashboards, and analytics to support data-driven decision-making.
- Provide support to enterprise application users on system functionality and best practices.
- Collaborate with key stakeholders and IT colleagues to ensure accurate data management, reporting, integrations, and process efficiency.
- Manage scheduled releases, facilitate testing and issue resolution, track areas of concern or failure, and ensure adoption of new features and functions.
- Continuously seek opportunities to optimize processes and workflows.
- Product Management:
- In collaboration with stakeholder leadership, develop and maintain the product roadmap aligned with the institution’s goals and priorities.
- Lead the continuous enhancement and delivery of new product functionality by gathering, prioritizing, and documenting requirements.
- Create and maintain the product backlog of epics and user stories, ensuring alignment with institutional priorities.
- Stay updated on industry trends and best practices in higher education enterprise applications.
- Stakeholder Collaboration and Communication:
- Establish strong partnerships with key stakeholders to understand their technology needs and gather requirements.
- Act as liaison between IT and business units, ensuring effective communication and alignment.
- Understand business practices to anticipate and support the product domain’s technology needs.
- Vendor Management:
- Manage relationships with software vendors and service providers, ensuring that products and services meet the institution’s requirements and standards, and that contractual obligations are met.
- Enterprise Architecture Standards:
- Ensure that IT products and solutions adhere to enterprise architecture standards, including but not limited to information security and compliance standards.
- Championing Customer Needs.
- Evaluating and Implementing Ideas.
- Developing Plans.
- Making Accurate Judgments and Decisions.
- Building and Supporting Teams.
- Managing Talent.
- This position works 35 hours per week Monday through Friday with a one-hour lunch break in a hybrid modality with one day a month required to be in the office.
- This position requires flexibility in the employee’s work schedule as occasional after hours and weekend support may be required to support their products.
- Essential personnel designation: OIT staff are expected to work remotely to support the University community, during unplanned closures or emergencies.
- Leave blackout period: OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester, this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term. Requests for support peak during these times and system availability is also critical, which requires all staff members to be working during these times.
- $93,771-$110,000, commensurate with experience.
- Bachelor's degree.
- 3-5 years of relevant experience.
- Master's degree.
- 4-6 years of relevant experience.
- Demonstrated interpersonal and communication skills. Ability to collaborate effectively at all levels of the organization.
- Proven analytical and problem-solving skills.
- Experience with enterprise applications and related practices from requirements to delivery on projects that include new product versions and enhancements.
- Knowledge of agile and/or waterfall project management methodologies.
- Experience developing business cases and writing functional requirements.
- Proficiency in reporting tools and workflow process.
- Experience with ERP or CRM systems is preferred.
- Experience working in a higher education institution is preferred.
- Knowledge of data privacy and security regulations (e.g., FERPA, GDPR) is a plus.
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
- Hiring offers for this position are contingent on successful completion of a background check.
- Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
- Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- American University is an E-Verify employer.
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.