General Description
Essential Functions/Duties & Responsibilities
The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.
Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regard everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner.
Actively works to assist others, answer questions, and solve problems. Responds to inquiries from employees, citizens, and others and provides follow-up as necessary.
Operates cashier terminal, cash register, receives payments, makes accurate change, issues receipts, posts money to appropriate accounts, and balances cash drawer at the completion of each shift.
Opens utility billing mail, batches, tapes and balance payments. Enter payments to customer accounts.
Prepares utility billing service work orders, starts and stops utility service. Answers routine questions from utility billing customers and assists them in establishing payment contracts within clearly defined guidelines.
Provides collection services within the assigned department or division.
Completes routine clerical duties requiring thorough knowledge of City and department policies and regulations, and functional use of computer software.
Prepares written correspondence for supervisor signature to customers in response to complaints or questions.
Serves as a member of various City committees as assigned.
Provides telephone coverage for other departments or work groups as assigned.
Assists other staff in the performance of their duties as assigned.
Maintains regular job attendance and adherence to working hours.
Operates a motor vehicle safely and legally.
Supervision/Lead Work Exercised
This is a non-supervisory position. Lead work/coordination of the work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.
Qualifications & Requirements
Skill in: superior customer service skills; excellent problem solving skills; and strong organizational and time management skills.
Ability to: manage difficult or emotional customer situations with understanding and flexibility; speak clearly, listen actively, obtain clarification, and respond well to questions; perform cashier duties accurately; perform arithmetic calculations; meet and deal with the public professionally; communicate effectively verbally and in writing; and handle stressful situations; work independently and be self motivated; work and act as a team player in all interactions with other city employees; work in an atmosphere characterized by frequent interruptions using tact and good judgment; and make decisions in accordance with established policies.
Possession of or ability to obtain a valid Oregon driver's license.
The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.
_______________________________________
The City of Albany is an equal opportunity employer and values diversity in its workforce. Women, minorities, and individuals with disabilities are encouraged to apply for City positions. Please notify the Human Resources Department if you need any reasonable accommodation or assistance with any part of our application and screening process. Hearing impaired individuals needing assistance can call the Oregon Relay Service at 800-735-2900 and provide them this phone number: 541-917-7509. All other applications are only accepted online through our vendor, NEOGOV.
The City of Albany offers a generous benefits package to employees and eligible dependents.
This position is represented by American Federation of State, County, and Municipal employees (AFSCME). For a complete and detailed overview of the AFSCME benefits package, Click here
Salary and benefits are subject to negotiation and, therefore, may change as a result of negotiations.
01
Do you possess a high school diploma or GED?
Have you ever worked in a team environment?
If the answer to Question #2 is "no," indicate N/A here. If the answer is "yes," indicate the number of team members you worked with on a day-to-day basis.
04
Have you ever worked as a cashier using a computerized cashier terminal?
If the answer to Question #4 is "no," indicate N/A here. If the answer is "yes," indicate: a. How long you worked there. b. The type of business. c. The number of customers and/or transactions you handled per day (approximate)
06
Have you ever worked at a front counter as the primary point of contact for the business/organization?
If the answer to Question #6 is "no," indicate N/A here. If the answer is "yes," indicate: a. The type of business/organization. b. The type of customer (i.e., walk-ins or over the telephone) c. Number of customers assisted per day (approximate).
08
Can you be subjected to abusive and profane language on the phone or in person and continue to work with that customer calmly and professionally?
Select the appropriate range that reflects your 10-key strokes per hour proficiency.
- NATURE OF WORK
Essential Functions/Duties & Responsibilities
The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.
Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regard everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner.
Actively works to assist others, answer questions, and solve problems. Responds to inquiries from employees, citizens, and others and provides follow-up as necessary.
Operates cashier terminal, cash register, receives payments, makes accurate change, issues receipts, posts money to appropriate accounts, and balances cash drawer at the completion of each shift.
Opens utility billing mail, batches, tapes and balance payments. Enter payments to customer accounts.
Prepares utility billing service work orders, starts and stops utility service. Answers routine questions from utility billing customers and assists them in establishing payment contracts within clearly defined guidelines.
Provides collection services within the assigned department or division.
Completes routine clerical duties requiring thorough knowledge of City and department policies and regulations, and functional use of computer software.
Prepares written correspondence for supervisor signature to customers in response to complaints or questions.
Serves as a member of various City committees as assigned.
Provides telephone coverage for other departments or work groups as assigned.
Assists other staff in the performance of their duties as assigned.
Maintains regular job attendance and adherence to working hours.
Operates a motor vehicle safely and legally.
Supervision/Lead Work Exercised
This is a non-supervisory position. Lead work/coordination of the work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.
Qualifications & Requirements
- EDUCATION AND EXPERIENCE
- KNOWLEDGE, SKILLS, AND ABILITIES
Skill in: superior customer service skills; excellent problem solving skills; and strong organizational and time management skills.
Ability to: manage difficult or emotional customer situations with understanding and flexibility; speak clearly, listen actively, obtain clarification, and respond well to questions; perform cashier duties accurately; perform arithmetic calculations; meet and deal with the public professionally; communicate effectively verbally and in writing; and handle stressful situations; work independently and be self motivated; work and act as a team player in all interactions with other city employees; work in an atmosphere characterized by frequent interruptions using tact and good judgment; and make decisions in accordance with established policies.
- SPECIAL REQUIREMENTS
Possession of or ability to obtain a valid Oregon driver's license.
The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.
_______________________________________
The City of Albany is an equal opportunity employer and values diversity in its workforce. Women, minorities, and individuals with disabilities are encouraged to apply for City positions. Please notify the Human Resources Department if you need any reasonable accommodation or assistance with any part of our application and screening process. Hearing impaired individuals needing assistance can call the Oregon Relay Service at 800-735-2900 and provide them this phone number: 541-917-7509. All other applications are only accepted online through our vendor, NEOGOV.
The City of Albany offers a generous benefits package to employees and eligible dependents.
This position is represented by American Federation of State, County, and Municipal employees (AFSCME). For a complete and detailed overview of the AFSCME benefits package, Click here
Salary and benefits are subject to negotiation and, therefore, may change as a result of negotiations.
01
Do you possess a high school diploma or GED?
- Yes
- No
Have you ever worked in a team environment?
- Yes
- No
If the answer to Question #2 is "no," indicate N/A here. If the answer is "yes," indicate the number of team members you worked with on a day-to-day basis.
04
Have you ever worked as a cashier using a computerized cashier terminal?
- Yes
- No
If the answer to Question #4 is "no," indicate N/A here. If the answer is "yes," indicate: a. How long you worked there. b. The type of business. c. The number of customers and/or transactions you handled per day (approximate)
06
Have you ever worked at a front counter as the primary point of contact for the business/organization?
- Yes
- No
If the answer to Question #6 is "no," indicate N/A here. If the answer is "yes," indicate: a. The type of business/organization. b. The type of customer (i.e., walk-ins or over the telephone) c. Number of customers assisted per day (approximate).
08
Can you be subjected to abusive and profane language on the phone or in person and continue to work with that customer calmly and professionally?
- Yes
- No
Select the appropriate range that reflects your 10-key strokes per hour proficiency.
- Below 5,000 kph
- 5,000 - 10,000 kph
- Above 10,000 kph
- Required Question