Kind of Work
The incumbent must be able to multi-task in a fast-moving, high demand work environment. The ability to work effectively with team members is critical.
Generally, this position involves skilled information processing work applying a system of specialized departmental work rules, methods, procedures and operating precedents to perform a variety of customer service, records maintenance, civil and warrants functions.
The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $23.74 - $32.89 per hour.
This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
Please Note: This position is based out of the Duluth Courthouse.
Distinguishing Features of Work
An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational problems and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures. To accomplish prescribed work objectives, the employee exercises experienced judgment in problem solving and adapting procedures to address work situations. Work is performed under the general direction of designated supervisory staff.
Work Environment
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.
Selection Process
MINIMUM QUALIFICATIONS (Pass/Fail)
Thorough working knowledge of legal records and terminology.
Rating Systems
Computerized Written Assessment (Pass/Fail):
After submitting an application, applicants meeting the minimum qualifications will receive a notification via email to schedule their computerized written assessment.
Both in-person and virtual testing will be offered on the pre-determined dates listed in your candidate profile. Additional dates may be available by appointment only. Please email [email protected] if you need assistance. Once applicants have logged in and have scheduled their assessment, another notification will be sent confirming your assessment date and time along with the test link and Webex meeting invite.
To participate in the virtual online computerized testing, you must have readily available picture identification, laptop or desktop computer, web cam and microphone.
Please allow 2-1/2 hours for this assessment.
The computerized written assessment must be completed by: Friday, May 23, 2025.
It is highly recommended that you schedule your assessment as soon as possible.
If you have any questions regarding this process, please contact Human Resources at 218-726-2422 or email [email protected].
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicant's answers to supplemental questions 7-12.
Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.
Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a separate document and copy/paste the answers into the application when you're finished writing. Failure to answer and save all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.
Tentative Recruitment & Screening Process Schedule
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.
Veterans Preference
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
Physical-medical Standards
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
Drug Testing
Applicants selected for appointment must take and pass a drug test.
Background Check
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
Employment Eligibility Verification
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
Probationary Period
Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.
Non-discrimination
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Eligible St. Louis County employees earn a competitive salary and benefits package, including:
01
Please type or clearly print your name.
02
The information you provide related to your education, training, and experience is subject to verification. I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.
Are you legally authorized to work in the United States for St. Louis County?
All employees must be continuously authorized to work in the United States. St. Louis County does not provide sponsorship for employment visas, and it does not currently participate in E-Verify. Will you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States?
Which of the following best describes your level of clerical experience? * Please note that one year full-time experience equals 2080 hours, or 40 hours per week. Part-time hours must be pro-rated, for instance 2 years working 20 hours per week equals 1 year of full-time experience. Your answer must match the work experience section of your application.
SME Explanation: Questions 7 thru 12 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question, please list the organization(s) and/or employers where you gained the experience. All information listed must also be supported in the work experience section of your application. I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 7 thru 12.
Please describe your experience providing services to individuals who identify with communities which have historically been marginalized or excluded based on race, color, creed, national origin, religion, ethnicity, sex, familial status, gender or gender identity, age, physical or neurodiverse abilities, sexual orientations, veteran's status, etc. and how your lived or professional experience has prepared you to effectively provide county services to our diverse community.
08
This IS-III position requires you to process large volumes of work in a wide range of law enforcement disciplines, which means you will be interrupted multiple times throughout the day. What knowledge, skills and abilities do you possess that will help you cope with these interruptions while still completing work tasks in a timely and accurate manner?
09
Some of the IS-III responsibilities in the Sheriff's Office include: effectively and accurately processing data in accordance with local, state, and federal requirements; arranging work priorities based on service deadlines, court dates, and statutory requirements; responding to requests from a variety of partnering agencies, and the public, seeking a wide range of departmental services. Describe what skills and/or training you have that qualifies you to handle these responsibilities.
10
Please tell us what you believe is critical in building and maintaining positive working relationships with your co-workers.
11
In this position, the ideal candidate must be self-directed and perform with minimal supervision. Please describe your experience in working in a similar setting and how that has prepared you for this position.
12
How would you handle a situation in which you explained a work procedure to a co-worker or new hire, however, they did not follow your instruction and the outcome was unsatisfactory?
13
I certify that my responses to the questions above are true and accurate to the best of my knowledge.
The incumbent must be able to multi-task in a fast-moving, high demand work environment. The ability to work effectively with team members is critical.
Generally, this position involves skilled information processing work applying a system of specialized departmental work rules, methods, procedures and operating precedents to perform a variety of customer service, records maintenance, civil and warrants functions.
The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $23.74 - $32.89 per hour.
This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
Please Note: This position is based out of the Duluth Courthouse.
Distinguishing Features of Work
An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational problems and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures. To accomplish prescribed work objectives, the employee exercises experienced judgment in problem solving and adapting procedures to address work situations. Work is performed under the general direction of designated supervisory staff.
Work Environment
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.
Selection Process
MINIMUM QUALIFICATIONS (Pass/Fail)
- Five (5) years full-time paid verifiable clerical experience; OR an equivalent combination of education and/or experience as determined by the Director of Human Resources.
- Demonstrated ability to operate personal computer based systems.
- Proficiency, as defined by the Civil Service Commission, in operating word processing software.
- Ability to type from clear copy at a rate of 40 w.p.m./net.
Thorough working knowledge of legal records and terminology.
Rating Systems
Computerized Written Assessment (Pass/Fail):
After submitting an application, applicants meeting the minimum qualifications will receive a notification via email to schedule their computerized written assessment.
Both in-person and virtual testing will be offered on the pre-determined dates listed in your candidate profile. Additional dates may be available by appointment only. Please email [email protected] if you need assistance. Once applicants have logged in and have scheduled their assessment, another notification will be sent confirming your assessment date and time along with the test link and Webex meeting invite.
To participate in the virtual online computerized testing, you must have readily available picture identification, laptop or desktop computer, web cam and microphone.
Please allow 2-1/2 hours for this assessment.
The computerized written assessment must be completed by: Friday, May 23, 2025.
It is highly recommended that you schedule your assessment as soon as possible.
If you have any questions regarding this process, please contact Human Resources at 218-726-2422 or email [email protected].
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicant's answers to supplemental questions 7-12.
Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.
Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a separate document and copy/paste the answers into the application when you're finished writing. Failure to answer and save all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.
Tentative Recruitment & Screening Process Schedule
- May 7, 2025 -Applicant screening will begin.
- May 23, 2025 - Computerized written assessment must be completed
- May 27, 2025 - Deadline for retaking Word or Typing
- Week of May 27, 2025 - Supplemental question scoring to be completed
- Week of June 9, 2025 - Interviews to be conducted
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.
Veterans Preference
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
- Veteran: DD214 noting character of service
- Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
- Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
- Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.
Physical-medical Standards
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
Drug Testing
Applicants selected for appointment must take and pass a drug test.
Background Check
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
Employment Eligibility Verification
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
Probationary Period
Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.
Non-discrimination
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Eligible St. Louis County employees earn a competitive salary and benefits package, including:
- Vacation, Sick and Personal Leave
- Paid Holidays
- Medical Plan
- Dental Plan
- Vision Plan
- Disability Insurance
- Life Insurance
- Flexible Spending Accounts
- Retirement Benefits
- Deferred Compensation
- Training and Advancement Opportunities
- Employee Assistance Program
- Employee Resource Groups
- Employee Wellness Program
- Pet Insurance
01
Please type or clearly print your name.
02
The information you provide related to your education, training, and experience is subject to verification. I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.
- Yes
Are you legally authorized to work in the United States for St. Louis County?
- Yes
- No
All employees must be continuously authorized to work in the United States. St. Louis County does not provide sponsorship for employment visas, and it does not currently participate in E-Verify. Will you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States?
- Yes, I will now, or will in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States
- No, I will not now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States
Which of the following best describes your level of clerical experience? * Please note that one year full-time experience equals 2080 hours, or 40 hours per week. Part-time hours must be pro-rated, for instance 2 years working 20 hours per week equals 1 year of full-time experience. Your answer must match the work experience section of your application.
- 8 years of full-time general clerical experience
- 7-8 years of full-time general clerical experience
- 6-7 years of full-time general clerical experience
- 5-6 years of full-time general clerical experience
- 4-5 years of full-time general clerical experience
- 3-4 years of full-time general clerical experience
- Less than 3 years of full-time general clerical experience
- No experience
SME Explanation: Questions 7 thru 12 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question, please list the organization(s) and/or employers where you gained the experience. All information listed must also be supported in the work experience section of your application. I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 7 thru 12.
- Yes
- No
Please describe your experience providing services to individuals who identify with communities which have historically been marginalized or excluded based on race, color, creed, national origin, religion, ethnicity, sex, familial status, gender or gender identity, age, physical or neurodiverse abilities, sexual orientations, veteran's status, etc. and how your lived or professional experience has prepared you to effectively provide county services to our diverse community.
08
This IS-III position requires you to process large volumes of work in a wide range of law enforcement disciplines, which means you will be interrupted multiple times throughout the day. What knowledge, skills and abilities do you possess that will help you cope with these interruptions while still completing work tasks in a timely and accurate manner?
09
Some of the IS-III responsibilities in the Sheriff's Office include: effectively and accurately processing data in accordance with local, state, and federal requirements; arranging work priorities based on service deadlines, court dates, and statutory requirements; responding to requests from a variety of partnering agencies, and the public, seeking a wide range of departmental services. Describe what skills and/or training you have that qualifies you to handle these responsibilities.
10
Please tell us what you believe is critical in building and maintaining positive working relationships with your co-workers.
11
In this position, the ideal candidate must be self-directed and perform with minimal supervision. Please describe your experience in working in a similar setting and how that has prepared you for this position.
12
How would you handle a situation in which you explained a work procedure to a co-worker or new hire, however, they did not follow your instruction and the outcome was unsatisfactory?
13
I certify that my responses to the questions above are true and accurate to the best of my knowledge.
- Yes
- No
- Required Question