UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!
The Participant Engagement Supervisor will direct, coordinate, and manage the daily activities of the Health Promoters on the Participant Engagement team in the MidAtlantic region. The focus of the Health Promoter team is to outreach telephonically and at worksites to participants to enroll them in coverage, educate them about their benefits, engage them in becoming active in their healthcare, and empower them to get the care they need. This is a heavy field with approx. 4 field-days per week and around 50% to 75% travel. The Health Promoter team works closely with identified worker leaders called “Healthcare Ambassadors” to train them to do outreach, thus expanding participation in and knowledge of Fund programs and benefits.
The Health Promoter team works collaboratively with Fund clinical staff to facilitate communication with participants in need of more targeted care. The Participant Engagement Supervisor will collaborate with leadership from Healthcare Delivery as well as other Fund departments to help set strategy and implement plans to advance the enrollment, education, engagement and empowerment of our participants.
Essential Job Functions And Duties
As a Supervisor:
Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a field-heavy / Hybrid work arrangement (4 days field / 1 office).
We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).
The Participant Engagement Supervisor will direct, coordinate, and manage the daily activities of the Health Promoters on the Participant Engagement team in the MidAtlantic region. The focus of the Health Promoter team is to outreach telephonically and at worksites to participants to enroll them in coverage, educate them about their benefits, engage them in becoming active in their healthcare, and empower them to get the care they need. This is a heavy field with approx. 4 field-days per week and around 50% to 75% travel. The Health Promoter team works closely with identified worker leaders called “Healthcare Ambassadors” to train them to do outreach, thus expanding participation in and knowledge of Fund programs and benefits.
The Health Promoter team works collaboratively with Fund clinical staff to facilitate communication with participants in need of more targeted care. The Participant Engagement Supervisor will collaborate with leadership from Healthcare Delivery as well as other Fund departments to help set strategy and implement plans to advance the enrollment, education, engagement and empowerment of our participants.
Essential Job Functions And Duties
As a Supervisor:
- Trains, develops, and supervises Health Promoters to effectively recruit participants into and maximize their participation in Fund programs, activities and events, as well as Health Ambassadors to expand the reach of Fund programs and knowledge of Fund benefits.
- Plays a key role in planning and running events for new or existing participants (e.g. enrollment, benefit education, site visits)
- Coordinates with Fund clinical staff and contracted UM/CM partners to optimize health outcomes and participant experience while protecting the Fund’s resources (achieving the Triple Aim)
- Monitors team performance and goals, as well as audits team productivity and performance to ensure team is meeting metrics; ensures team is completing work effectively and in a timely manner; plans calendar and priorities for participant engagement work in collaboration with leadership
- Participates in planning for and execution of national and regional trainings
- Maintains open communication with department leadership, informing them of employee concerns, status of work, goals, resource needs, etc.
- Organizes presence at local union offices and local union events
- Oversees and assesses Health Promoter skills, productivity, and performance to identify areas of strength, areas for improvement, and professional development plan and monitoring program
- Works in conjunction with leadership and HRBP as applicable to resolve any employee performance, employee relations, attendance, and productivity issues (e.g., progressive discipline, corrective action, PIP, etc.)
- Plans, analyzes, and evaluates programs and services, operational needs, and fiscal constraints
- Analyzes problems, identifies, and develops alternative solutions, predicts consequences of proposed actions, and implements recommendation/solutions
- Recommends hires and promotions, directs, and evaluates employment decisions for all assigned positions, assists with and provides input on performance appraisals with team
- Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct with employees; partners with Participant Engagement leadership and staff to create a safe and inclusive culture with equitable opportunities for success and career growth.
- Educates participants on the Fund’s benefits, eligibility rules, programs (such as self-management programs and care coordination) and tools without assistance
- Empower participants to become better users of healthcare, including regularly seeing a PCP and following screening guidelines
- Assists the New Membership Department with new and open enrollments; takes a leadership role at larger events
- Develops and maintains a full panel of union member leaders (shop stewards) as Healthcare Ambassadors to be able to:
- answer co-workers’ questions about the Fund’s benefits, eligibility rules, programs or direct them to the appropriate resource to obtain answers
- teach co-workers how to use tools like provider finders, the UHH mobile app and website portal
- assist co-workers with online enrollment
- identify co-workers for self-management and care coordination programs and connect them to Fund staff
- provide feedback on participants’ experience
- Works closely with Ambassadors on leaves of absence including:
- providing training on benefits, enrollment, Fund tools and HIPAA compliance
- acting as a subject matter expert for Ambassador questions
- overseeing Ambassador productivity
- Plays a lead role in arranging and facilitating group programs, Ambassador meetings, biometric screenings and other outreach events
- Meets with participants and Ambassadors at their worksites, homes, union offices, and Fund offices where applicable
- Reviews data to determine priority targets for program outreach , and consistently documents outreach and engagement outcomes
- Maintains a good working relationship and effective communication both within the department and with other departments
- 5 ~ 7 years of direct experience minimum (as a Fund Health Promoter or as a Healthcare Patient Advocate/Care Coordinator in similar organization) OR
- 5 ~ 7 years of direct experience minimum (in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service and/or health outreach and education)
- 1 ~ 2 years of supervisor experience required
- Working knowledge and experience as lead-level healthcare patient advocate/care coordinator or service sector labor union/ healthcare community organizer
- Bachelor's degree or equivalent work experience required
- Valid driver’s license, car, auto insurance, and ability to use public transportation
- 50% ~ 75% travel from Baltimore to Virginia, with the greatest concentration in the DC area
- Active listening skills
- Preferred fluency (speak and write) in Amharic, Spanish, or other language common to our participants in the region
Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a field-heavy / Hybrid work arrangement (4 days field / 1 office).
We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).