Description
ABOUT US
The City of Rapid City’s Water Division is dedicated to providing clean, safe, and reliable drinking water that meets or exceeds all federal and state regulations. As a division within the Public Works Department, our mission is simple: service. We believe that “our rewards in life will always match our service,” and we’re looking for someone who shares that mindset.
Please visit the Water Division for additional information.
The City of Rapid City offers fantastic benefits including employer-paid health insurance premiums, 6% employer-matching retirement, life insurance benefits, short-term disability, and generous vacation and sick leave time off.
Union
This position is part of the AFSCME union. Applications within the work unit will be considered first.
Position Details
About Our Job
We’re currently seeking a Utility Billing and Service Clerk to join our team. In this role, you’ll support utility billing operations for Water, Water Reclamation, Garbage, and Landfill services. You’ll help ensure accurate billing, maintain vital records, assist customers, and play a key role in coordinating service appointments and field operations.
Essential Duties And Responsibilities
About You
If you’re ready to be part of a hardworking, mission-driven team that values service, we encourage you to apply!
Qualifications
Explore the benefits that are offered to the City of Rapid City’s full-time, and part-time benefited employees.
Health Care Program
Health – The City of Rapid City is a self-funded healthcare program. As such, we are able to offer heavily discounted premium rates for our employees and their dependents(s). Choose between a High Deductible Healthcare Program (HDHP) or our Traditional Health Care Plan both of which are covered through Blue Cross Blue Shield (BCBS).
Dental – Dental coverage is through Delta Dental of South Dakota with a base and enhanced plan option. Competitive plan prices are available to City Employees.
Vision - Vision coverage is through Avesis with a base and enhanced plan option. Competitive plan prices are available to City Employees.
Flexible Spending Accounts - Flexible Spending Account (FSA) is a tax-saving tool that lets you pay for medical or dependent care expenses with pre-tax dollars. Employees who wish to participate can use these funds to pay for Medical, Dental, Vision, and other healthcare-related expenses.
Health Savings Account - Health Savings Accounts (HSA) is a tax savings tool available to individuals who hold High Deductible Healthcare Plans (HDHP). This plan allows you to designate and put aside pre-tax dollars to use for qualified medical expenses. Employees who enroll will enjoy a city contribution of up to $500 into their HSA account.
Coverage for Health, Dental, Vision, Flexible Spending Accounts, and Health Savings accounts starts on the first of the month following the employee's start date.
Retirement Plan
The City of Rapid City participates in the South Dakota Retirement System (SDRS). The South Dakota Retirement System (SDRS) is a cost-sharing, multiple employers, public employee retirement system. Members of SDRS include full-time employees of State City and County Governments and other public entities. Through this pension plan, employees contribute 6% (8% for public safety) with the City matching that contribution percentage. The vesting schedule through SDRS is 3 years. Retirement benefits are payable for the member's lifetime.
The City also offers additional retirement options through the South Dakota Retirement System Supplemental Retirement Program. Employees are automatically enrolled and contribute to a 457 (b) at $25 monthly. This supplemental program is a great opportunity to save additional funds on top of the main SDRS account and allows contributors to save more on a pre-tax or post-tax basis.
Paid Time Off
Vacation – At the start of employment through the first four years City employees accrue vacation at the rate of 3.08 hours per pay period equaling 80.08 hours yearly. Vacation accruals increase with longevity.
Sick Leave – City Employees earn Sick Leave which is accrued at the rate of 2.16 hours per pay period, with unlimited rollover.
Short-Term Disability – City employees earn short-term disability leave at a rate of 2.16 hours per pay period with unlimited rollover. This benefit is paid at 100% of the employee’s wage at the time of usage. Restrictions apply.
Holidays – The City of Rapid City observes 11 Holidays per calendar year. City employees are eligible for paid holidays starting at the beginning of employment. Personal holidays are given to City Employees based on their union contract.
Life Insurance
The City partners with MetLife to provide a $35,000 basic life, accident, and D&D insurance policy for employees. Optional coverage for spouse and dependent(s) can be elected.
Wellsteps
Rapid City has a wellness program through Wellsteps, where they help you make small changes that will make a big difference in your life from physical fitness, to financial, and mental fitness. They cover all aspects of your life, so you can live life to its fullest! Prizes are offered on varying levels of participation.
AFLAC
The City partners with AFLAC to provide additional insurance coverage. From a traditional Cancer policy, Accident, Critical Illness, and Hospital, to additional Short-Term Disability and Life insurance coverages, they have what you need. The coverages are transferable and premiums can be payroll deducted.
For a more detailed overview of our benefits package, click on the weblink
click here.
If you have specific questions, contact Human Resources.
ABOUT US
The City of Rapid City’s Water Division is dedicated to providing clean, safe, and reliable drinking water that meets or exceeds all federal and state regulations. As a division within the Public Works Department, our mission is simple: service. We believe that “our rewards in life will always match our service,” and we’re looking for someone who shares that mindset.
Please visit the Water Division for additional information.
The City of Rapid City offers fantastic benefits including employer-paid health insurance premiums, 6% employer-matching retirement, life insurance benefits, short-term disability, and generous vacation and sick leave time off.
Union
This position is part of the AFSCME union. Applications within the work unit will be considered first.
Position Details
About Our Job
We’re currently seeking a Utility Billing and Service Clerk to join our team. In this role, you’ll support utility billing operations for Water, Water Reclamation, Garbage, and Landfill services. You’ll help ensure accurate billing, maintain vital records, assist customers, and play a key role in coordinating service appointments and field operations.
Essential Duties And Responsibilities
- Schedule and manage appointments for Utility Field personnel, coordinating communications for new service requests, on/off services, emergencies, and restoration calls.
- Update utility billing software with move orders, automatic payment plans, daily cash receipts, and delinquent accounts.
- Maintain confidentiality and accuracy of customer utility billing records.
- Process daily final bills, weekly delinquent accounts, utility billing, and bulk mailings.
- Operate specialized utility meter reading software. Generate, review, and correct reports to ensure accuracy.
- Maintain inventory and distribution records for water meters and related equipment.
- Assist with inquiries related to utility billing and services.
- Answer questions related to city demographics and City ordinance related to rates and fees.
- Process hydrant meter orders.
About You
If you’re ready to be part of a hardworking, mission-driven team that values service, we encourage you to apply!
Qualifications
- High School diploma or equivalent required.
- Two (2) years in customer service and basic accounting experience preferred.
- Valid driver's license or ability to obtain within 30 days from the date of hire.
- Strong communication and organizational skills.
- Ability to work both independently and as part of a collaborative team.
Explore the benefits that are offered to the City of Rapid City’s full-time, and part-time benefited employees.
Health Care Program
Health – The City of Rapid City is a self-funded healthcare program. As such, we are able to offer heavily discounted premium rates for our employees and their dependents(s). Choose between a High Deductible Healthcare Program (HDHP) or our Traditional Health Care Plan both of which are covered through Blue Cross Blue Shield (BCBS).
Dental – Dental coverage is through Delta Dental of South Dakota with a base and enhanced plan option. Competitive plan prices are available to City Employees.
Vision - Vision coverage is through Avesis with a base and enhanced plan option. Competitive plan prices are available to City Employees.
Flexible Spending Accounts - Flexible Spending Account (FSA) is a tax-saving tool that lets you pay for medical or dependent care expenses with pre-tax dollars. Employees who wish to participate can use these funds to pay for Medical, Dental, Vision, and other healthcare-related expenses.
Health Savings Account - Health Savings Accounts (HSA) is a tax savings tool available to individuals who hold High Deductible Healthcare Plans (HDHP). This plan allows you to designate and put aside pre-tax dollars to use for qualified medical expenses. Employees who enroll will enjoy a city contribution of up to $500 into their HSA account.
Coverage for Health, Dental, Vision, Flexible Spending Accounts, and Health Savings accounts starts on the first of the month following the employee's start date.
Retirement Plan
The City of Rapid City participates in the South Dakota Retirement System (SDRS). The South Dakota Retirement System (SDRS) is a cost-sharing, multiple employers, public employee retirement system. Members of SDRS include full-time employees of State City and County Governments and other public entities. Through this pension plan, employees contribute 6% (8% for public safety) with the City matching that contribution percentage. The vesting schedule through SDRS is 3 years. Retirement benefits are payable for the member's lifetime.
The City also offers additional retirement options through the South Dakota Retirement System Supplemental Retirement Program. Employees are automatically enrolled and contribute to a 457 (b) at $25 monthly. This supplemental program is a great opportunity to save additional funds on top of the main SDRS account and allows contributors to save more on a pre-tax or post-tax basis.
Paid Time Off
Vacation – At the start of employment through the first four years City employees accrue vacation at the rate of 3.08 hours per pay period equaling 80.08 hours yearly. Vacation accruals increase with longevity.
Sick Leave – City Employees earn Sick Leave which is accrued at the rate of 2.16 hours per pay period, with unlimited rollover.
Short-Term Disability – City employees earn short-term disability leave at a rate of 2.16 hours per pay period with unlimited rollover. This benefit is paid at 100% of the employee’s wage at the time of usage. Restrictions apply.
Holidays – The City of Rapid City observes 11 Holidays per calendar year. City employees are eligible for paid holidays starting at the beginning of employment. Personal holidays are given to City Employees based on their union contract.
Life Insurance
The City partners with MetLife to provide a $35,000 basic life, accident, and D&D insurance policy for employees. Optional coverage for spouse and dependent(s) can be elected.
Wellsteps
Rapid City has a wellness program through Wellsteps, where they help you make small changes that will make a big difference in your life from physical fitness, to financial, and mental fitness. They cover all aspects of your life, so you can live life to its fullest! Prizes are offered on varying levels of participation.
AFLAC
The City partners with AFLAC to provide additional insurance coverage. From a traditional Cancer policy, Accident, Critical Illness, and Hospital, to additional Short-Term Disability and Life insurance coverages, they have what you need. The coverages are transferable and premiums can be payroll deducted.
For a more detailed overview of our benefits package, click on the weblink
click here.
If you have specific questions, contact Human Resources.