Purpose: Keep displays, coolers, and shelves fully stocked and maintain sales floor, work areas, and grounds in clean, orderly condition while providing prompt, friendly customer service.

REPORTS TO: Grocery Manager

Essential Functions

Stocking. Stock and rotate displays according to the procedures outlined in department training. Follow the priorities set by Grocery management, completing work in a timely manner. Pull short-date or low-quality items, record them on spoilage sheets, and dispose of them properly. Report missing or inaccurate shelf tags to Grocery management. Maintain over/short notification system. Build and maintain case stacks.
Receiving. Check incoming product for quality, verify piece count, and notify buyers of discrepancies, quality problems, and over-shorts. Sign for deliveries with appropriate adjustments to invoices and communicate credits to vendor. File invoices. Rotate overstock into storage and update out-of-stock list. Help with unloading as needed.
Customer Service. Assist customers with questions and offer suggestions for purchase in friendly, courteous manner. Respond knowledgeably to customer questions about co-op policies and products and refer customers to other employees/resources as needed. Stay up to date on new products and specials. Convey approachable presence on the sales floor.
Work area maintenance. Prepare storage areas for next day's deliveries and leave unfinished work in an organized manner with a note on the items and in the log book. Keep price-marking and case-cutting equipment in working order. Maintain cleanliness of sales floor, receiving, and storage areas by removing trash, cleaning, wiping surfaces, picking up, etc.
Communication and cooperation. Attend Grocery department meetings and communicate regularly with Grocery staff to ensure department cohesion and customer satisfaction. Read department log book at the beginning of every shift. Advise Grocery management immediately of equipment repair needs.
Inventory. Participate in quarterly inventory as directed.
Safety. Work in a safe manner, following safety procedures.
Perform other tasks as assigned by Grocery management.

Qualifications

Experience in a retail setting
Demonstrated customer service skills, including ability to project friendly, outgoing presence
Ability to sustain a strong focus on detail and maintain a prolonged commitment to tasks
Able to maintain flexibility and work well with others in fast-paced team environment
At least one year's experience with groceries and/or natural foods preferred
Knowledge of groceries and natural foods sufficient to educate customers about our products and promote satisfaction with their selections, preferred
Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.
Ability to work with TCCP to create an inclusive environment where all are welcomed.

Essential Physical Requirements

Ability to lift 50 lbs. repeatedly, occasionally more
Ability to work for extended periods under cold, wet conditions
Prolonged standing and walking on the sales floor
Frequent bending, twisting, stooping, and crouching
Ability to climb ladders
Ability to perform continuous fine work with hands, including with hazardous equipment
Excellent verbal and written communication skills

Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance, or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply.

This position is part of the Wedge Lyndale bargaining unit represented by UFCW 1189

Grade 1