Duties
Responsible for assisting the Leisure Travel Consultant in establishing and administering commercial reservation and ticketing services with a diverse leisure travel community that include military, active and retired, civilian contractors and DoD employees from all branches of service, as well as their family members. Provides clear, accurate guidance and coordination of leisure travel information and referral services for both group and individual customers. Assists customers in planning, researching, and developing both domestic and international itineraries for the sale of commercial air and ground transportation, hotel accommodations, cruises, tours and vacation packages via travel agent Global Distribution System (GDS). Notifies participants of any schedule changes. Uses computer system and software for electronic ticketing and fund management. Ensures that fees are collected, receipts are issued and maintained, and revenue is accurate and appropriately processed. May assist in processing vendor payment and/or accomplishing end of month reports. Assists in promoting marketing strategies and advertising IT&T programs and activities, assist in maintaining social media sites. Inspects tour buses, ensuring they are clean and ready for scheduled tours. Performs as tour host as scheduled, operates a 14-passenger van or smaller for local tours/excursions. Performs other duties as assigned
Requirements
Conditions of Employment
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/07/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience
Must have experience with professional travel agent computer based travel reservations and ticketing software. Simple clerical experience and ability to type and use the computer is required. Requires practical knowledge of computer programs to include Microsoft Word, Excel, Outlook. Must have cash handling experience. Turbo Sabre or Native Sabre, Miscellaneous Charge Orders (MCOs) and voucher experience is highly desirable. Simple bookkeeping/accounting is highly desired. Cruise Line International Association (CLIA) certified or pursuing such is highly desirable. Must be able to communicate effectively both orally and in writing. Must be able to read, write and speak English.
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
Responsible for assisting the Leisure Travel Consultant in establishing and administering commercial reservation and ticketing services with a diverse leisure travel community that include military, active and retired, civilian contractors and DoD employees from all branches of service, as well as their family members. Provides clear, accurate guidance and coordination of leisure travel information and referral services for both group and individual customers. Assists customers in planning, researching, and developing both domestic and international itineraries for the sale of commercial air and ground transportation, hotel accommodations, cruises, tours and vacation packages via travel agent Global Distribution System (GDS). Notifies participants of any schedule changes. Uses computer system and software for electronic ticketing and fund management. Ensures that fees are collected, receipts are issued and maintained, and revenue is accurate and appropriately processed. May assist in processing vendor payment and/or accomplishing end of month reports. Assists in promoting marketing strategies and advertising IT&T programs and activities, assist in maintaining social media sites. Inspects tour buses, ensuring they are clean and ready for scheduled tours. Performs as tour host as scheduled, operates a 14-passenger van or smaller for local tours/excursions. Performs other duties as assigned
Requirements
Conditions of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
- Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required.
- Must be able to work days, nights and weekends.
- Must possess and maintain a valid state drivers’ license.
- This is a drug testing position, The incumbent is subject to random testing for drug use.
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/07/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience
Must have experience with professional travel agent computer based travel reservations and ticketing software. Simple clerical experience and ability to type and use the computer is required. Requires practical knowledge of computer programs to include Microsoft Word, Excel, Outlook. Must have cash handling experience. Turbo Sabre or Native Sabre, Miscellaneous Charge Orders (MCOs) and voucher experience is highly desirable. Simple bookkeeping/accounting is highly desired. Cruise Line International Association (CLIA) certified or pursuing such is highly desirable. Must be able to communicate effectively both orally and in writing. Must be able to read, write and speak English.
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- This position is included in a bargaining unit: American Federation of Government Employees (AFGE), Local 1897.