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Steppenwolf Theatre Company
For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble represents a remarkable cross-section of actors, directors, stage managers and playwrights. Steppenwolf’s artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of inclusivity, collaboration and accountability. To that end, we attempt to use an anti-oppressive and anti-racist lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate our complex world together.
Steppenwolf Theatre Company is seeking candidates for part-time Audience Experience Associate. Steppenwolf Audience Experience is dedicated to helping everyone who comes through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of service and hospitality, members of this team are committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.
Areas Of Responsibility
Hours of employment are structured in consideration of performances, which are presented Tuesday through Saturday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings.
Compensation
Hourly rate is $17.60 per hour. The Steppenwolf Theatre Audience Services & Experience is governed by a collective bargaining agreement with the IATSE Treasurers and Ticket Sellers Union Local 750.
NO PHONE CALLS OR EMAILS PLEASE
About Steppenwolf
Steppenwolf Theatre Company is the nation’s premier ensemble theater. Steppenwolf produces hundreds of performances and events annually in its three spaces: the 515-seat Downstairs Theatre, the 400-seat Ensemble Theatre and the 80-seat 1700 Theatre. Artistic programming includes a five play season; a two-play Steppenwolf for Young Adults season; Visiting Company engagements; and LookOut, a multigenre performances series. Education initiatives include the nationally recognized work of Steppenwolf for Young Adults, which engages 15,000 participants annually from Chicago’s diverse communities. While firmly grounded in the Chicago community, nearly 40 original Steppenwolf productions have enjoyed success both nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Audrey Francis and Glenn Davis are the Artistic Directors and E. Brooke Flanagan is the Executive Director. For additional information, visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr.
Steppenwolf Mission
Steppenwolf Theatre Company strives to create thrilling, courageous, and provocative art in a thoughtful and inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity, empathy, and joy. We invite you to join our ensemble as we navigate, together, our complex world.
Steppenwolf Core Values
Equity + Inclusion
Integrity + Curiosity
Courage + Collaboration
Accountability + Leadership
For additional information, visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr
For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble represents a remarkable cross-section of actors, directors, stage managers and playwrights. Steppenwolf’s artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of inclusivity, collaboration and accountability. To that end, we attempt to use an anti-oppressive and anti-racist lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate our complex world together.
Steppenwolf Theatre Company is seeking candidates for part-time Audience Experience Associate. Steppenwolf Audience Experience is dedicated to helping everyone who comes through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of service and hospitality, members of this team are committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.
Areas Of Responsibility
- Serves as the first point of contact and information for our audience, engaging them as a friendly, courteous, professional representative of the theatre
- Helps the House Manager monitor and maintain the lobby and theatre spaces (including the elevator lobby and restrooms) for safety, cleanliness, functionality and presentation
- Assists patrons with accessibility requirements
- Coordinates with the box office to resolve ticketing conflicts
- Supervises the lobby and theatre spaces during performances, which includes the accommodation of patrons that have arrived late or left the theatre early for any reason
- Serves as in-house supervision in the theater during performances
- Communicates via radio with other staff members to convey patron issues and ensure smooth operations
- Communicates facilities, patron and safety issues to House Manager for resolution and reporting
- Possess prior experience working in a high-volume customer service setting, preferably in a theater.
- Fast, efficient service techniques in peak service times
- A relaxed appearance and tone when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume
- Effective, improvisational problem solving in ever-changing situations
- Strong time-management skills and the ability to work 15-25 hours a week
- Consistent availability on evenings and weekends, as well as during holiday seasons
Hours of employment are structured in consideration of performances, which are presented Tuesday through Saturday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings.
Compensation
Hourly rate is $17.60 per hour. The Steppenwolf Theatre Audience Services & Experience is governed by a collective bargaining agreement with the IATSE Treasurers and Ticket Sellers Union Local 750.
NO PHONE CALLS OR EMAILS PLEASE
About Steppenwolf
Steppenwolf Theatre Company is the nation’s premier ensemble theater. Steppenwolf produces hundreds of performances and events annually in its three spaces: the 515-seat Downstairs Theatre, the 400-seat Ensemble Theatre and the 80-seat 1700 Theatre. Artistic programming includes a five play season; a two-play Steppenwolf for Young Adults season; Visiting Company engagements; and LookOut, a multigenre performances series. Education initiatives include the nationally recognized work of Steppenwolf for Young Adults, which engages 15,000 participants annually from Chicago’s diverse communities. While firmly grounded in the Chicago community, nearly 40 original Steppenwolf productions have enjoyed success both nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Audrey Francis and Glenn Davis are the Artistic Directors and E. Brooke Flanagan is the Executive Director. For additional information, visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr.
Steppenwolf Mission
Steppenwolf Theatre Company strives to create thrilling, courageous, and provocative art in a thoughtful and inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity, empathy, and joy. We invite you to join our ensemble as we navigate, together, our complex world.
Steppenwolf Core Values
Equity + Inclusion
Integrity + Curiosity
Courage + Collaboration
Accountability + Leadership
For additional information, visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr
