Exam Announcement Details
Exam Title Airport Communications Services Supervisor Exam Number 6J05-20250414-92-00 Salary $51,440 - $56,449 per year. Certification Rule Rule of Five (5) Competition Department Only Promotional Department 92 - Department of Aviation Announcement Date 04/14/2025 Close Date 04/27/2025 General Definition
This posting is for employees already working in the City at the Philadelphia International Airport. This posting is not open to the public.
About The Position
This is supervisory information and referral services work directing the activities of a communications center, maintenance job control, customer service, or security badging on an assigned shift at the Philadelphia International Airport (PHL). Employees in this class plan, schedule, assign and monitor the work activities of communications center operators, clerical staff, or information receptionists and may assist in the management of the Airport Communications Center, Security Office, Job Control unit of the Maintenance Administration Division, or the Passenger Assistance unit. Positions in the Communications Center are responsible for monitoring the activities of the communications operators to ensure that practices and procedures followed in the center are in accordance with FAA, TSA and Division Aviation rules and regulations. Positions in the Security Office are responsible for supervising communications center operators providing services to employees and airport tenants in the badging process. Positions in the Passenger Assistance unit schedule and train subordinate clerical and communications operators and monitor their activities to ensure provision of accurate information and ensure compliance with U.S. Customs and Border Protection (CBP) procedures. The position in Job Control unit is responsible for supervising and monitoring a staff of operators responsible for receiving emergency and non-emergency maintenance requests, tracking requests in a maintenance management system and coordinating the response between airport and contract maintenance staff. Contact with airport operations personnel, tenants, contractors and the general public is a significant aspect of the work. Work is performed under the direction of the airport administrative superior.
Union Code A. AFSCME D.C.33 Supervisory FLSA Code Exempt Application Procedures
CITY OF PHILADELPHIA APPLICATION INFORMATION
Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.
Hiring Services Manager
City of Philadelphia – Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102-1675
Tel: 215-686-2356
Fax: 215-686-2317
Email: [email protected]
Minimum Training, Education & Experience
The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.
AND
Two years of experience operating telecommunications equipment and providing a variety of communication services at a large or medium hub international airport facility.
OR
Two years of experience providing interpretive and advisory services to the public at airport passenger assistance services.
NOTE: Selective Factor Certification may be utilized, as needed, to fill specific positions. In accordance with Civil Service Regulation 11.032 – Selective Factor Certification – the appointing authority may request certification of eligible candidates with specified experience to fill specific positions in this class. Certification to fill such positions will be made from the two highest ranking eligible candidates on the eligible list who possess the specified experience
Physical & Medical Requirements
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Required Licenses & Certifications
Must pass and maintain SIDA (Security Identification Display Area) and AOA (Airfield Operations Area) clearance at the time of appointment and during tenure of employment as an Airport Communications Services Supervisor.
Possession of a valid proper class vehicle operator’s license issued by the Commonwealth of Pennsylvania during tenure of employment.
Other Requirements
Equivalency Statement(s)
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above.
Application Details
Notes to Applicants
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer
Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We Care About Your Well-being.
The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.
Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: www.phila.gov/humanrelations
The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.
Only an on-line application will be accepted for this exam. Paper applications will not be accepted.
Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.
For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at [email protected]
ALL Applications must be received by the end of business on April 27, 2025.
Your application will be rejected, and you will be disqualified from competing in this examination if you:
If you provide an e-mail address, all correspondence regarding this examination will be sent to you by e-mail. You should add [email protected] to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider.
Please call the Office of Human Resources at 215-686-0880 or email [email protected] if you have any questions.
Information concerning employment with the City of Philadelphia may be found at:
https://www.phila.gov/departments/office-of-human-resources/
https://www.phila.gov/departments/office-of-human-resources/jobs/civil-service-faqs/
www.facebook.com/PhilaOHR
www.twitter.com/PhilaOHR
www.youtube.com/@PhilaOHR
www.linkedin.com/showcase/philahr
ELIGIBLE LIST
DEPARTMENTAL-ONLY PROMOTIONAL: Only a departmental promotional eligible list for the Department of Aviation will be established as a result of this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
Preference For Philadelphia Residents
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding May 12, 2025, you are eligible to claim residency preference.
To receive such preference, candidates must respond to the question regarding residence later in this form.
The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
Projected Exam Date
Training And Experience Evaluation
Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.
Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.
An Eligible List will be established the week of May 12, 2025. Please note that this date may change.
Test Review
In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.
Assigned to (view only) Assigned to Peter McPhillips
Parts & Weights
Part Training & Experience Evaluation Weight 90% Part Seniority Rating Weight 10%
Exam Title Airport Communications Services Supervisor Exam Number 6J05-20250414-92-00 Salary $51,440 - $56,449 per year. Certification Rule Rule of Five (5) Competition Department Only Promotional Department 92 - Department of Aviation Announcement Date 04/14/2025 Close Date 04/27/2025 General Definition
This posting is for employees already working in the City at the Philadelphia International Airport. This posting is not open to the public.
About The Position
This is supervisory information and referral services work directing the activities of a communications center, maintenance job control, customer service, or security badging on an assigned shift at the Philadelphia International Airport (PHL). Employees in this class plan, schedule, assign and monitor the work activities of communications center operators, clerical staff, or information receptionists and may assist in the management of the Airport Communications Center, Security Office, Job Control unit of the Maintenance Administration Division, or the Passenger Assistance unit. Positions in the Communications Center are responsible for monitoring the activities of the communications operators to ensure that practices and procedures followed in the center are in accordance with FAA, TSA and Division Aviation rules and regulations. Positions in the Security Office are responsible for supervising communications center operators providing services to employees and airport tenants in the badging process. Positions in the Passenger Assistance unit schedule and train subordinate clerical and communications operators and monitor their activities to ensure provision of accurate information and ensure compliance with U.S. Customs and Border Protection (CBP) procedures. The position in Job Control unit is responsible for supervising and monitoring a staff of operators responsible for receiving emergency and non-emergency maintenance requests, tracking requests in a maintenance management system and coordinating the response between airport and contract maintenance staff. Contact with airport operations personnel, tenants, contractors and the general public is a significant aspect of the work. Work is performed under the direction of the airport administrative superior.
Union Code A. AFSCME D.C.33 Supervisory FLSA Code Exempt Application Procedures
CITY OF PHILADELPHIA APPLICATION INFORMATION
Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.
- You must complete the entire application process, provide accurate and up to date contact information, and submit all certifications, required licenses, and relevant documentation with each application or email the documents as an attachment to the Human Resources Representative listed below prior to the date of the exam.
- The analyst responsible for reviewing applications and additional documentation for this job opportunity is:
Hiring Services Manager
City of Philadelphia – Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102-1675
Tel: 215-686-2356
Fax: 215-686-2317
Email: [email protected]
- For all other inquiries please contact Customer Service at 215-686-0880 or email [email protected]
Minimum Training, Education & Experience
The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.
- CIVIL SERVICE STATUS:
AND
- EDUCATION: Education equivalent to completion of the twelfth school grade. AND
- GENERAL EXPERIENCE: Two years of airport communications or information services experience. AND
- SPECIFIC EXPERIENCE: Two years of full performance level experience in airport informational/communication services or maintenance dispatch work.
Two years of experience operating telecommunications equipment and providing a variety of communication services at a large or medium hub international airport facility.
OR
Two years of experience providing interpretive and advisory services to the public at airport passenger assistance services.
NOTE: Selective Factor Certification may be utilized, as needed, to fill specific positions. In accordance with Civil Service Regulation 11.032 – Selective Factor Certification – the appointing authority may request certification of eligible candidates with specified experience to fill specific positions in this class. Certification to fill such positions will be made from the two highest ranking eligible candidates on the eligible list who possess the specified experience
Physical & Medical Requirements
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Required Licenses & Certifications
Must pass and maintain SIDA (Security Identification Display Area) and AOA (Airfield Operations Area) clearance at the time of appointment and during tenure of employment as an Airport Communications Services Supervisor.
Possession of a valid proper class vehicle operator’s license issued by the Commonwealth of Pennsylvania during tenure of employment.
Other Requirements
Equivalency Statement(s)
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above.
Application Details
Notes to Applicants
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer
Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We Care About Your Well-being.
The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.
Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: www.phila.gov/humanrelations
The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.
Only an on-line application will be accepted for this exam. Paper applications will not be accepted.
Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.
For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at [email protected]
ALL Applications must be received by the end of business on April 27, 2025.
Your application will be rejected, and you will be disqualified from competing in this examination if you:
- Do not provide your complete and accurate social security number.
- Attempt to practice fraud or deception in the preparation of this application
If you provide an e-mail address, all correspondence regarding this examination will be sent to you by e-mail. You should add [email protected] to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider.
Please call the Office of Human Resources at 215-686-0880 or email [email protected] if you have any questions.
Information concerning employment with the City of Philadelphia may be found at:
https://www.phila.gov/departments/office-of-human-resources/
https://www.phila.gov/departments/office-of-human-resources/jobs/civil-service-faqs/
www.facebook.com/PhilaOHR
www.twitter.com/PhilaOHR
www.youtube.com/@PhilaOHR
www.linkedin.com/showcase/philahr
ELIGIBLE LIST
DEPARTMENTAL-ONLY PROMOTIONAL: Only a departmental promotional eligible list for the Department of Aviation will be established as a result of this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
Preference For Philadelphia Residents
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding May 12, 2025, you are eligible to claim residency preference.
To receive such preference, candidates must respond to the question regarding residence later in this form.
The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
Projected Exam Date
Training And Experience Evaluation
Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.
Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.
An Eligible List will be established the week of May 12, 2025. Please note that this date may change.
Test Review
In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.
Assigned to (view only) Assigned to Peter McPhillips
Parts & Weights
Part Training & Experience Evaluation Weight 90% Part Seniority Rating Weight 10%